Ratings based on 318 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
A lovely relaxing place to stay. The staff were lovely, helpful and prepared to explain about the onsen which was a very pleasant experience. Both our evening meal (vegan curry and beef with rice dish) and the breakfast were delicious. We felt our stay was very good value. The twin room was huge. The area of Gora was again relaxing with both Gora park and the Open air museum within walking distance.
Comment from Hotel Management
17 Apr 2024 by Reception, Hotel Management
Thank you for your comment!It's great to hear that you enjoyed with our staff, restaurant and location!We hope to see you again:)
by A verified traveler
Posted 11 Mar 2024
A clean and comfortable place to stay, right by the station. I stayed in an 8 bed dorm and the room itself was spacious, as well as the bed cubbies. Had dinner and breakfast on site and both were good, with vegan options for dinner. They also made me a vegetarian breakfast.
The facilities were clean and spacious and the quiet hours (from 9pm-7am) were observed by other guests. The onsen was also very nice.
The only things that could be an issue were the under pass from the station to the hostel which had stairs on either side and could be a struggle for those with mobility supports as there didn't seem to be a lift. There also only seemed to be one shower (per gendered rest room) on our floor and only two toilets. This wasn't an issue when I was there, but I imagine it may get busy during peak times.
Comment from Hotel Management
21 Mar 2024 by Reception, Hotel Management
Thank you for staying with us, and also we glad that you enjoyed the dinner and breakfast of vegan options. We hope to see you again!
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Reception, Hotel Management
Thank you for the mark!
by A verified traveler
Posted 20 Feb 2024
good location, clean and affordable
by A verified traveler from Los Angeles
Posted 4 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Reception, Hotel Management
Thank you for staying with us in Hakone.We look forward to seeing you again!
by A verified traveler
Posted 31 Dec 2023 on Orbitz
Comment from Hotel Management
2 Jan 2024 by Reception, Hotel Management
Thank you for staying with us.We hope to see you again!
by A verified traveler
Posted 5 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Reception, Hotel Management
Thank you for staying with us.We hope to see you again!
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
4 Dec 2023 by Reception, Hotel Management
Thank you for staying with us in Hakone and leaving a grateful review. We will make much more efforts to take a good service.We look forward to seeing you again!Best regards,
by A verified traveler
Posted 20 Nov 2023
Our stay at Emblem Flow was very comfortable, clean and enjoyable. The proximity to bus stops and the train station made it very convenient for getting to and from the hotel and also for going out for the day. The onsen was very relaxing, the meals were of a very high standard- delicious!-and all the staff were very friendly and helpful whenever we needed anything. We would highly recommend this as a really comfortable place to stay while in Gora.
Comment from Hotel Management
20 Nov 2023 by Reception, Hotel Management
Thank you for such a lovely comment!We are glad to hear that you enjoyed your stay!We hope to see you again:)
by A verified traveler
Posted 18 Nov 2023
Very nice staff and great onsen!
Comment from Hotel Management
18 Nov 2023 by Reception, Hotel Management
Thank you for your comment!We hope to see you again:)
