Ratings based on 118 Verified Reviews

4.4 out of 5
73% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 3 May 2024
Very small room
5 out of 5
by A verified traveler

Posted 26 Mar 2024
Welcoming and professional staff plus nice food.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Feb 2024
1 out of 5
by A verified traveler

Inflexible staff and service

Posted 22 Dec 2023 on Hotels
The hotel was alright. Good in-room onsen facility facing the ocean. The deal breaker though, the staff and service were horrendous and the worst of our entire trip in Japan (out of 8 hotels). The most inflexible hotel and staff ever, almost like conversing to ‘robots’ and nobody at front desk was able to speak any English. We brought our 14 years old kid as 3rd occupant, they charged us 50% of the room price we paid. We asked for 1-hr late check out because our flight is extended by another hour, they wanted to charge extra 3,300 JPY. We asked for hotel to book a bigger taxi to bring 3 luggages to airport, staff said must order 2 taxis. I refused and just grabbed the sedan taxi, thinking out of the box, I could fit all 3 luggages into 1 taxi. None of the staff was able to give any recommendation or solution, hence they’re just very ‘robotic’. This hotel was our last stay in Hokkaido, and it left us bitter experience unlike all other previous stays in Hokkaido. The first staying in this hotel & is definitely the last one.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Dec 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Nov 2023
3 out of 5
by A verified traveler from Garden Grove

Posted 19 Nov 2023
Private onsen was amazing. Great buffet breakfast with lots of food choices. However the bed mattress isn’t very comfortable. I feel I needed the onsen to undo the soreness of my back after I woke up. Was that intentional? If the hotel can get better mattresses, it would be a solid product.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Nov 2023 on Hotels
4 out of 5
by A verified traveler

Posted 3 Nov 2023
Its pleasantly large room. Nice design though I wouldnt say it was worth the rate we paid. I've been to pther ryokan with same price with private onsen. But overall it was pleasant. Good staff service.
5 out of 5
by A verified traveler

Posted 31 Oct 2023
Staff, excellent room, spacious. In room onsen was real nice
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