Ratings based on 276 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2023
Comment from Hotel Management
5 May 2023 by 宿泊課マネージャー, Hotel Management
ご利用いただきありがとうございます。 またお越しくださいいませ。
by A verified traveler
Posted 12 Jan 2023
Beautiful traditional onsen property. Tatami rooms and clean, quiet and comfortable. Bathrooms are modern traditional, deep soaking tubs; toilet separate room.
Easy to walk to shops, resturaunts, bus stops.
Comment from Hotel Management
3 Feb 2023 by Accommodation Manager, Hotel Management
Thank you very much for using our hotel this time. Overall, it seems that you were satisfied. We will continue to aim to be the hotel of choice for our customers. We are looking forward to seeing you again. Thank you for taking time out of your busy schedule to post a review.
by A verified traveler
Posted 22 Jan 2022
Is was a really outstanding Hot Springs hotel experience, with great Japanese style rooms that will appeal to foreigners, and a very new construction. The baths were especially good, there were several main large baths, including a cold bath which is very important after you get overly hot inside a hot bath, then in the next room over there were another half dozen different theme baths to experiment with. Highly recommended hotel!
Comment from Hotel Management
2 Feb 2022 by 宿泊支配人, Hotel Management
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。
by A verified traveler from Thailand
Posted 5 Feb 2020
It is a good place for relaxing. Breakfast is variety.
Comment from Hotel Management
12 Feb 2020 by Manager, Hotel Management
Thank you for your feedback regarding your stay in Banso.
We're glad to know you had a good time. We are looking forward to your next stay in the future!
Best regards.
by A verified traveler
Posted 28 Dec 2019 on Hotels
Comment from Hotel Management
14 Jan 2020 by HOTEL BANSO Manager, Hotel Management
Thank you for your feedback regarding your stay in Banso. We're glad to know you had a good time.
We are looking forward to your next stay in the future!
Best regards.
by A verified traveler
Posted 24 Dec 2019 on Hotels
Comment from Hotel Management
16 Jan 2020 by ホテル万惣 支配人, Hotel Management
この度はホテル万惣へご宿泊戴き、誠に有難うございます！
最上級の評価をお客様より戴けた事、大変光栄でございます。
戴いた評価に慢心する事なく、次回ご宿泊頂いた際に同様の評価を戴けるよう精進してまいります。
またのご宿泊をスタッフ一同、心よりお待ちしております。
by A verified traveler
Posted 29 Nov 2019
Comment from Hotel Management
13 Dec 2019 by Reservation Staff, Hotel Management
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon.
Best Regards.
by A verified traveler
Posted 4 Jun 2019 on Hotels
so disappointed, the outdoor onsen is under renovatoin.
Comment from Hotel Management
4 Jun 2019 by 宿泊支配人, Hotel Management
In construction of open-air bath, I am sorry to be able to use it.
Thank you for your understanding.
by A verified traveler
Posted 20 Jan 2019
Comment from Hotel Management
10 Feb 2019 by 宿泊支配人, Hotel Management
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.
by A verified traveler
Posted 7 Jan 2019
Hotel stay nights included a great breakfast and use of the hotel spa/bathing facility.
Comment from Hotel Management
10 Feb 2019 by 宿泊支配人, Hotel Management
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.
