Ratings based on 217 Verified Reviews
3.5 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2019
No staff on site. Somewhat remote and difficult to find location. Website photos look fantastic but property needs attention and cleaning.
by A verified traveler
Posted 17 Feb 2019
The location of the property was great, the back yard overlooking the ocean was stunning. We saw whales several mornings. The facility was beautiful but could use some TLC. When we contacted staff they returned our calls promptly, answered all questions, and were quick to fulfill our requests.
Maid staff could do a better job of cleaning. Sometimes felt like the floors had not been vacuumed or mopped on their visits.
by A verified traveler from Phoenix, AZ
Posted 26 Jan 2019
Very affordable place to stay at. Close to Hilo about 15-20 min drive. Adventure locations near by the place.
by A verified traveler
Service non-existant
Posted 24 Jan 2019 on HotelsThe internet was often unavailable and cell phone service was rare. No staff on property. So it was necessary to drive miles from the hotel in order to call staff. The same was needed to get into the room the first night. To get the room serviced, you had to leave a card hanging on the door asking. But we weren't told, so didn't get clean towels for days, and only after called when away from room. Plus the card was visible from street, so letting the whole world know your room was unoccupied and available to break into. They told us to reset the router for internet. Said we could use kitchen in main house, but signs all over it said keep out.
by A verified traveler
Posted 12 Jan 2019 on Hotels
Great place to be.
by A verified traveler
Good and not so good.
Posted 18 Dec 2018 on HotelsIt was the kind of experience like Dickens wrote, "It was the best of times. It was the worst of times." It truly is an amazingly beautiful property. Located on a picture post card property on the sea. The room was spacious and clean. However, there were a number of minor, but annoying nuisances. First was the check in. There was none. At least not the traditional check in we are used to. We arrived just before sunset. There was no one there. No staff, no guests, locked doors. As I walked around the building I went through several cobwebs on the grounds. It truly looked abandoned. Finally read the note on the front door. Apparently we had been sent a text giving us the pass code. Our phone was not working. When we went for help we found out the reception was poor in the area. A friendly local made the call and we got our code. A couple of other items. The bed was on a double drawer which meant my 5' 2" wife needed the chair to climb into bed. The TV magically changed channels on its own. Other than that, as I said, it is a beautiful property.
by A verified traveler
Peaceful!
Posted 13 Nov 2018 on HotelsSo relaxing and beautiful! Very Peaceful!
by A verified traveler from Shell Knob MO
Posted 21 Oct 2018
Fantastic view. Quite, private and easy to get to.
by A verified traveler from Los Angeles, CA
Posted 28 Sep 2018
This property was so beautiful and peaceful and we enjoyed our stay. The only notes we had was that there is no cellular service which is understandable, but the wifi signal was extremely weak which was hard to use our phones for business and pleasure. Also it does get hot and humid and I wish our room had an air conditioner. Other than that I would definitely come back and recommend it.
by A verified traveler from BC Canada
Posted 23 Sep 2018
Air conditioner was undersized, but sounded like a jet engine. They said to phone them with issues: but no phone in room. They said (by e-mail) that they would fix the noisy AC next day, but in 4 days they never did. Toaster didn't work (they managed to replace it). No in-house staff to take care of problems. No info in room about amenities or sites to see in the area. Coffee maker, but no coffee. Fridge tiny. Dirty silverware. Very bumpy driveway.
