Ratings based on 24 Verified Reviews
4.3 Room cleanliness
4.7 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2023
The Green Hotel is a great place to stay!
Dinh, the receptionist is lovely and has some nice tour options for reasonable prices.
I would be happy to stay there again.
by A verified traveler
Posted 26 Jul 2023 on Hotels
by A verified traveler
Budget hotel with some problems
Posted 23 Jun 2023 on HotelsThis is a three star review for a two night stay.
Room: Had two queen beds that were incredibly hard and bound in pleather instead of normal mattress material. We know the standard in Vietnam is hard, but this was surprising. The AC in the room works well but takes a very long time to cool the room from its hot summer state. There is a safe in the room but the front desk states they do not have the physical key to give to us. Given this is such an easy fix, we were surprised they did not consider investing in this common feature and having a key made. There is also no do not disturb sign which would would have used to limit entry into a safeless room. Wifi is acceptable (11mbps download when I checked). Fridge in the room and two mini bottles of water per day left in room (recommendation to put them in the fridge in the future). Hair dryer and decent toiletries provided in good quantity. Drawers in room about to fall off wall but has a functioning wardrobe.
Breakfast: highlight of the property with fresh guava and pineapple juice, crepes, toast, bananas, passion fruits, and over easy eggs. Jam may contain traces of fruit. Coffee was just ok with only milk to add (recommendation to serve condensed milk as most local hotels do).
Area: I really cannot recommend Cat Ba to anyone except those taking a cruise.
Accessibility: step to get into shower, elevator not working to get down to ground floor but can go up from it.
Value: Low for Vietnam but at par for Catba
Comment from Hotel Management
18 Jul 2023 by Cat Ba Green hotel, Hotel Management
Hi JacobThank you very much for choosing and trusting our service. We are happy and honored to serve you. Your reviews and comments help us have a lot of motivation to do better, improve our services, and bring satisfaction to our customers.. We will try to fix and change, refresh to improve facilities, meet customer requirements and bring the best experience to customers when coming to us. Thank you so much. Wish you all the best.
by A verified traveler
Amazing hotel
Posted 11 Jun 2023 on HotelsAmazing stay here! So close to everything we always walked everywhere. The vegetarian restaurant downstairs was really good as well. Free water in lobby and extremely friendly staff that helped us book boat tour and helped us with ferries and anything we needed. Room was clean and spacious. Breakfast was delicious and lots of options
Comment from Hotel Management
15 Jun 2023 by Cat Ba Green hotel, Hotel Management
Hi DillonThank you very much for choosing and trusting our service. We are happy and honored to serve you. Your reviews and comments help us have a lot of motivation to do better, improve our services, and bring satisfaction to our customers. We will try to fix and change, refresh to improve facilities, meet customer requirements and bring the best experience to customers when coming to us. Thank you so much. Wish you all the best.
by A verified traveler
The most hospitable hotel on Cat Ba
Posted 26 Apr 2023 on HotelsI absolutely loved staying here! The owner was so friendly and helped us out with anything we needed. She booked our excursions and even had people teach us how to drive motor scooters before we took off around the island. The breakfast each morning was sooo good, we were obsessed with the Vietnamese style crepes and made to order eggs. There is even a vegan restaurant downstairs that was delicious, we kept going back. If I am ever back on Cat Ba Island I will make sure to stay here again!
Comment from Hotel Management
15 Jun 2023 by Cat Ba Green hotel, Hotel Management
Hi MonicaThank you very much for choosing and trusting our service. We are happy and honored to serve you. Your reviews and comments help us have a lot of motivation to do better, improve our services, and bring satisfaction to our customers. We will try to fix and change, refresh to improve facilities, meet customer requirements and bring the best experience to customers when coming to us. Thank you so much. Wish you all the best.
by A verified traveler
Most helpful staff
Posted 17 Apr 2023 on HotelsThe hotel was well situated but still in a quiet area. It was clean and very stocked on amenities but the best part was the service. We booked a boat tour and our travel back to Hanoi with the hotel which was seemless. We also got laundry washed and the breakfast everyday was delicious and filling. Couldn’t recommend more!
Comment from Hotel Management
15 Jun 2023 by Cat Ba Green hotel, Hotel Management
Hi SamathaThank you very much for choosing and trusting our service. We are happy and honored to serve you. Your reviews and comments help us have a lot of motivation to do better, improve our services, and bring satisfaction to our customers. We will try to fix and change, refresh to improve facilities, meet customer requirements and bring the best experience to customers when coming to us. Thank you so much. Wish you all the best.
by A verified traveler
Posted 5 Feb 2023
Cat Ba Green hotel was amazing value for money! The rooms were clean and spacious, and we really enjoyed the breakfast of fruit, pancakes and eggs every day. It's slightly away from the main road, which is lovely as it's quieter in the evenings, but you can walk to all the restaurants in just a few minutes. The owner of the hotel was extremely helpful with booking excursions/transfers etc. I would highly recommend this hotel.
Comment from Hotel Management
7 Feb 2023 by Dinh - receptionist, Hotel Management
Hi Georgina I am Dinh- receptionist at the Catba Green hotel. Thank you so much for you choosing and using our service. Thank you for your feedback. We are happy to welcome and serve you. We will accept your comments to improve the service better Wish you all the best. Wish you have a very interesting and impressive holiday in Vietnam Thank you so much See you soon
by A verified traveler
Posted 7 Nov 2022
Clean, comfortable room with nice buffet breakfast, really good place to stay
Comment from Hotel Management
18 Nov 2022 by Cat Ba Green hotel, Hotel Management
Thank you for your good commend. We are locals in Cat Ba so we 'll make the best choices for you . Wish you have the best experience. Have a good trip
by A verified traveler
Posted 5 Nov 2022
Clean and comfy rooms, excellent service.
Comment from Hotel Management
18 Nov 2022 by Cat Ba Green hotel, Hotel Management
We are very pleased to serve you. We always hope that you have the best experience in Cat Ba .Have a good time
by A verified traveler
Posted 18 Feb 2020 on Hotels
Comment from Hotel Management
20 Feb 2020 by Manager, Hotel Management
Thank you so much for your ratings.
