Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Demitrius Guest, Hotel Management
Hello Jim, Thank you so much for taking the time to rate your stay! We hope to see you again soon :)
by A verified traveler
Posted 2 Jun 2024
Great
Comment from Hotel Management
3 Jun 2024 by Michael Samuels, Hotel Management
Hi Brian,Thank you for your positive feedback! We are pleased to hear that your recent stay with us was great. We truly want all our guests to find comfort at our hotel. Again, thank you for your kind words and we look forward return visit.
by A verified traveler
Posted 29 May 2024
Quiet. None of the amenities seemed to be open when we wanted them.
Comment from Hotel Management
29 May 2024 by Demitrius Guest, Hotel Management
Hello John,Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you enjoyed the quietness of our hotel, but we regret to learn that the timing of our amenities did not meet your needs.To better address your concerns and improve our service, could you please provide more details about which amenities were not available when you needed them?
by A verified traveler
Posted 26 May 2024
Super convenient & near my sister in downtown Hagerstown - pool was lovely, but needs a refreshing, as do the elevators; but room layout was great & free breakfast was adequate.
Comment from Hotel Management
29 May 2024 by Demitrius Guest, Hotel Management
Thank you for taking the time to review your stay with us. We are delighted to hear that you found our location convenient and enjoyed the pool and room layout. We appreciate your feedback regarding the need for refreshing certain areas. We're always looking for ways to enhance our guest experience and your input is invaluable in this process. We're glad you found the complimentary breakfast to your liking and hope to see you again soon, perhaps on your next visit to your sister!
by A verified traveler
Posted 26 May 2024
For the price per night, the property was a little dated and the refrigerator was in the bathroom under the sink? LOL, but other than that, the room did what it needed to do.
Comment from Hotel Management
29 May 2024 by Demitrius Guest, Hotel Management
Hello Danielle,Thank you for sharing your feedback. We're glad to hear that your room met your needs. We are sorry to hear that you were dissatisfied with the property's condition and the unique placement of the refrigerator. Your insights will help us identify areas for improvement. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 2 May 2024
Friendly staff, reasonable rates, facility in good condition overall.
The plumbing in our room needed attention, slow drain in sink, tub and shower regulator leaked, rust stains on the tub.
Comment from Hotel Management
2 May 2024 by Michael Samuels, Hotel Management
Hi Keith,Thank you for sharing your feedback regarding your recent stay. Your feedback is extremely valuable to us, as we strive to make each guest memorable. We truly regret that our accommodations were not what you expected. We hope that you will give us another opportunity to WOW you when you are in the area.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
25 Apr 2024 by JCardwell, Hotel Management
Bruce, thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. Once again, "thank you" for leaving a review.
by A verified traveler
Posted 16 Apr 2024
The facility was rundown. Elevator wallpaper was torn off the wall. Several large spots on carpet and furniture. An un pleasant order was in the hallways.
Comment from Hotel Management
18 Apr 2024 by Michael Samuels, Hotel Management
Hi Charles,Thank you for taking the time to review us. We acknowledge your comments and sincerely apologized that you didn’t have a great experience during your recent stay. We have taken your feedback on board, and will strive to make improvements accordingly. I hope you will give us another chance to WOW you.
by A verified traveler
Posted 9 Apr 2024
Quick access off the highway. Close to assortment of di ing options
Comment from Hotel Management
9 Apr 2024 by Hotel 620, Hotel Management
Hi Michael, Thank you so much for staying and for your positive review. We are so glad that you choose to be our guest and we truly hope that when you are in the area again that you will choose to stay with us here at Hotel 620.
by A verified traveler
Posted 7 Apr 2024
Quick easy service
Comment from Hotel Management
8 Apr 2024 by Demitrius Guest, Hotel Management
Hello Christopher, thank you for your feedback. We're delighted to hear that you enjoyed quick and easy service during your stay at Hotel 620. Our team strives to ensure a smooth and enjoyable experience for all our guests. We look forward to welcoming you back soon!
