Ratings based on 917 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cincinnati
Posted 27 Apr 2024
It was very weird that there was nowhere to hang clothes on hangers.
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Joseph,We appreciate your feedback and will share your comments with our team for future improvements. If you have any further concerns, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 25 Mar 2024
It's right off the main road so you can hear the traffic and everything is old but in working condition
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Shadi, We regret to hear that you were disturbed by the traffic noise during your stay. Our hotel aims to maintain our facilities to ensure functionality. Should you have any further feedback or concerns, please don't hesitate to contact us directly.
by A verified traveler
Posted 11 Feb 2024
Great customer service
Comment from Hotel Management
14 Feb 2024 by Manager, Hotel Management
Hello Dwayne,Thank you for your kind words about our customer service! We strive to provide excellent service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.
by A verified traveler
Posted 9 Feb 2024
Good place if your working and fairly cheap
Comment from Hotel Management
10 Feb 2024 by Manager, Hotel Management
Hello James,Thank you for staying with us and for sharing your feedback. We're glad to hear that our hotel suited your budget and offered a suitable environment for work. We appreciate your patronage and hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 7 Feb 2024
The locks to get into the room barely worked. U have to pay extra if you have a dog. I would never stay again.
Comment from Hotel Management
9 Feb 2024 by Manager, Hotel Management
Hello McKenna,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced with the locks and the pet policy. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Manager, Hotel Management
Hello Tracy, Thank you for choosing our hotel for your stay. We're sorry to hear that your experience did not meet your expectations. We value your opinion and encourage you to contact our hotel directly so that we can address any specific concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.
by A verified traveler
Posted 17 Jan 2024
The hotel was convenient for me
Comment from Hotel Management
19 Jan 2024 by Manager, Hotel Management
Hello Denyse,Thank you for choosing our hotel for your stay. We're glad to hear that our location was advantageous for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Jan 2024
Property was old and carpet dirty, breakfast was horrible, almost nothing but some cereal and hard heggs.
Comment from Hotel Management
16 Jan 2024 by Manager, Hotel Management
Hello Darwin, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the condition of our property and the breakfast offerings. We constantly strive to improve the guest experience and your input will help us in our ongoing efforts. Please know that your concerns have been noted and will be shared with the relevant departments for further review.
by A verified traveler
Never again
Posted 9 Dec 2023 on HotelsFrom the attitude of the front desk clerks to the roaches in the room this was a terrible experience. I travel a lot and this is the worst days inn I have stayed at. Even the wifi was terrible. I was traveling through for my birthday and wanted a place to stay and rest but never again Days Inn Hagerstown. Only other thing is the app needs to update the deposit because it shows 25.00 but it was 50.
Comment from Hotel Management
11 Dec 2023 by Manager, Hotel Management
Hello Elissa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Staff violated my rights!
Posted 3 Dec 2023 on HotelsMy stay at Days Inn on Dual Highway, Hagerstown, MD was the worst i have ever experienced! The maid opened my room door with her master key while i was sleeping. I didn't have any clothes on. I jumped out my sleep and I asked her what she was doing in my room. She didn't answer me and continued to walk in my room and picked up the house phone and called the front desk! I was very upset! They violated my rights and neither the maid nor the front desk clerk apologize! I was very furious!!!
Comment from Hotel Management
6 Dec 2023 by Manager, Hotel Management
Hello Anna, We apologize for any inconvenience you may have experienced during your stay. Our team takes matters like these very seriously and we assure you that we will be addressing this issue internally. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
