Ratings based on 20 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible service!
Posted 15 Oct 2023 on HotelsThis hotel has terrible service. Don't stay here if you have expectations of customer service after 9pm nor expectations that the cleaning staff will refill ANYTHING in your room.
I arrived back at the hotel on my second night and there is no one to communicate with because they completely shut down the front desk. I found there was no cleaning done in my room. I wanted a coffee but the pods weren't replaced and the kleenex box was empty. They advertise a whatsapp account if you have any questions. I sent a message an hour before they close but I never got a reply. They finally got back to me the next morning and they didn't even bother to ask what i needed help with. When I told them this, it took them 3 hrs to get back to me. What is the point of having this technology if it takes 3 hrs to get a reply and you ignore your guests when they need something?
Additionally, the night entrance is in the back parking lot which is pitch black. I barely felt comfortable using this entrance, I can't imagine being a woman. This is unacceptable! No staff, no way to communicate after hours and an entrance that makes you feel unsafe .
The room I had was nice and spacious and it provided all the basic necessities one would expect. Unfortunately, I had to open the window each night when i came back because the room had a weird smell as did the hallway. It went away after i opened the windows.
Over-all a disappointing hotel and I would never stay in another saxx brand again.
by A verified traveler
Good place to stay in Hagen
Posted 25 Sep 2023 on HotelsGreat hotel. Everything was very nice. People is very friendly. Food is great. Is only 6 blocks away from Hagen Hbf.
by A verified traveler
Posted 18 Aug 2023
by A verified traveler
Posted 16 Jun 2024
Alles war gut und sauber aber hat gefehlt par Sachen wie minibar in Zimmer keine Zahnbürste keine Zahnpasta in Zimmer
by A verified traveler
Posted 15 Jun 2024
Wir waren begeistert vom Hotel. Als ehemaliger Hagener für mich der perfekte Ort zum nächtigen. Ein super schick eingerichtetes Hotel und sehr freundliche Mitarbeiter.
by A verified traveler
Posted 13 Mar 2024
Das Zimmer war sehr gut eingerichtet und es war sehr sauber. Das Personal war auch sehr freundlich. Es war direkt in der Nähe vom Stadtzentrum und zum Bahnhof waren es auch nur ca.10 Min Gehweg. Also einfach top, habe nix zu bemängeln!
by A verified traveler
Posted 1 Mar 2024
Sehr gut
by A verified traveler
Posted 20 Jan 2024 on Hotels
by A verified traveler
Posted 28 Oct 2023
Gutes Design
by A verified traveler
Posted 22 Sep 2023
Der Empfang war sehr freundlich, das Zimmer perfekt und - endlich wieder einmal - perfekte Betten zum Träumen. Und das Frühstück sehr frisch, sehr vielvältig in einer schönen Ambiance.
