Ratings based on 795 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
The staff including the cleaning staff were very helpful and the room was clean and nicely furnished. When I called after we departed because I thought I might have left something behind they checked immediately and made a note to call me if it turned up which I greatly appreciated. The only thing I didn’t like was the noise. The walls, ceilings and floors are thin and every foot step above us sounded like a baby elephant; when using the bathroom you can hear people talking in the hall and the plumbing from the apartment above.
Comment from Hotel Management
27 May 2024 by David, Hotel Management
Thank you for sharing your experience with us. We hope to use your feedback to better serve future guests.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by David, Hotel Management
Hello Brad,Thank you for rating your experience with us. We are glad that you enjoyed your stay and hope to have the opportunity to host you again!
by A verified traveler
Posted 16 May 2024
Everything was what I would have expected for a Hampton Inn. Very nice stay. One "minor" issue was the lack of an in-room safe. This should be standard and an important feature for me to store my laptop and other valuables. I will probably stay somewhere else next time unfortunately due to this.
Comment from Hotel Management
16 May 2024 by David Ruymen, Hotel Management
Dear Fernando,Thak you for your thoughtful feedback on our hotel amenities. You are correct that there is not an individual safe in each room. However, there are safety deposit boxes available to all our guests at the front desk. Thank you for staying with us!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by David Ruymen, Hotel Management
Thank you for taking the time to rate your experience with us. Guest feedback is what makes it possible for us to continually raise the bar of the service we provide our guests. We hope to see you again soon!
by A verified traveler
Posted 3 May 2024
It was nice. Needs better sound proofing
Comment from Hotel Management
3 May 2024 by David, Hotel Management
Hello Ian,Thank you for staying with us. We are glad that you enjoyed your stay. We will take your feedback about noise levels under consideration as we plan our upcoming property renovation.
by A verified traveler
Posted 3 May 2024
G
Comment from Hotel Management
3 May 2024 by David, Hotel Management
Hello John,Thank you for taking the time to rate your experience at our hotel. We hope to see you again soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by David, Hotel Management
Hello Cody,We appreciate that you stayed with us and provided feedback on your stay. We hope to see you again the next time you stop by Western Massachusetts!
by A verified traveler
Posted 24 Apr 2024
Clean!
Comment from Hotel Management
27 Apr 2024 by David, Hotel Management
Hey Jennifer,Thank you for acknowledging how hard our housekeeping team works to ensure that our hotel is clean and inviting at all times. We appreciate you choosing to stay with us and hope to see you again soon!
by A verified traveler
Posted 21 Apr 2024
Property was a little dated.
Comment from Hotel Management
21 Apr 2024 by David, Hotel Management
Hello Jennifer,Thank you for staying with us. We appreciate you taking the time to provide us with your feedback. We hope to host you again soon!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
16 May 2024 by David , Hotel Management
Thank you for taking the time to rate your experience with us. Guest feedback is an essential element of our hospitality toolkit. We are glad that you enjoyed your stay and hope to see you again soon!
