Ratings based on 50 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
DO NOT STAY AT THIS HOTEL.
Dirty linen, I'll politely call it human chocolate on bed covers, management moved us to another room (more on that later), I thought surely what we just experienced must be a one off.....well I checked the bed in the new room, no human chocolate but a nice curly pubic hair.
Reported it to management, they asked if they could clean the room as we went to dinner, obviously I said yes, please clean it.
Well we returned from dinner and the pubic hair was gone but had been replaced with a nice long hair.....
We asked management if they were aware of the bed bug plague across Japan at the moment, they said of course they were, obviously they don't care about it, basic hygiene, or their customers.
The room we were transferred to was a suite, a suite straight out of somewhere around 1980, if your into filthy beds, old carpet, peeling wall paper and tiny bathrooms with cracked basins that even the smallest person will struggle with, this is the place for you, otherwise choose a park bench closer to the centre of town.
How this shack gets 4 stars is a mystery.
One positive is management did refund us and gave us a fresh fruit, however, I would not stay here again even if it was free.
Comment from Hotel Management
16 Jan 2024 by Hachinohe Plaza Hotel, Hotel Management
Thank you very much for choosing to stay at our hotel during your recent visit. We sincerely appreciate your patronage.However, we deeply regret to learn that your experience was marred by insufficient cleanliness and a lack of sincere assistance on our part. We understand that this has greatly impacted your trip, and for that, we offer our most sincere apologies.Please rest assured that we take your feedback seriously. We are conducting a thorough review of our cleaning procedures to prevent any recurrence of such lapses. We are committed to addressing these issues promptly and comprehensively to ensure the highest standards of cleanliness and service.We understand the importance of your comfort during your stay, and we are actively working to enhance our services to provide a more enjoyable experience for all our guests.Once again, we apologize for any inconvenience caused, and we appreciate your valuable feedback.Thank you for your understanding.
by A verified traveler
Posted 25 Jan 2022 on Hotels
by A verified traveler
Posted 17 May 2024
朝食なしで宿泊することが多いので、無料のモーニングコーヒーがあるのは嬉しいです。
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 22 Mar 2024
繁華街には少し歩かねばならないが、無料の広い駐車場もあり、良い
Comment from Hotel Management
20 Apr 2024 by 八戸プラザホテル フロント, Hotel Management
この度は当ホテルをご利用頂き誠にありがとうございました。今後も皆様ご意見を参考に、改善・改修に努めて参りたいと思います。ご投稿ありがとうございました。
by A verified traveler
Posted 19 Mar 2024
このホテルでの宴会は何度も利用しておりました。落ち着いた環境です。
Comment from Hotel Management
20 Apr 2024 by 八戸プラザホテル フロント, Hotel Management
この度は当ホテルをご利用頂きまして誠にありがとうございました。また、お忙しいお時間の中のご投稿ありがとうございます。今後も皆様にご満足して頂けるように努めて参りたいと思います。またのお越しをスタッフ一同心よりお待ちしております。ありがとうございました。
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by 八戸プラザホテル フロント, Hotel Management
この度は当ホテルをご利用頂き有難うございます。今後も皆様に安らぎをお約束できるように更なるサービス向上に努めて参りたいと思います。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 11 Mar 2024
立地がよくホテル内とても綺麗でベッドも大きくて寝やすかったです。部屋もちょうどいい広さで快適に過ごせました。
Comment from Hotel Management
17 Mar 2024 by 八戸プラザホテル フロント, Hotel Management
この度は当ホテルをご利用頂きまして誠にありがとうございました。またお忙しいお時間の中のご投稿ありがとうございます。今回のご利用がお客様にとってご満足して頂けたご様子が伺えて安心致しました。今後も皆様にもっと安らぎをお約束できるように更なるサービス向上に努めて参りたいと思います。またのお越しをお待ちしております。ありがとうございました。
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
17 Mar 2024 by 八戸プラザホテル フロント, Hotel Management
この度は当ホテルをご利用頂き誠にありがとうございました。今後も皆様にご満足して頂けるよう更なるサービス向上に努めて参りたいと思います。またのお越しをスタッフ一同心よりお待ちしております。ありがとうございました。
by A verified traveler
Posted 8 Feb 2024
駐車場無料で車の出し入れが自由でとても良かった。
朝食も美味しかったです。
