Ratings based on 237 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
There is no staff at all to help you. Everything works with code and help yourself so it's hard to rate the hotel staff. The codes are very sensitive and if you miss entering it, you have to wait a while to try it again.
Comment from Hotel Management
19 Jun 2024 by Sherilyn, Hotel Management
Thank you for your feedback. We apologize for the inconvenience of not having staff available to assist you during your stay. We understand that relying solely on codes for access can be challenging, especially when they are sensitive and require waiting periods if entered incorrectly.Your comments are important to us, and we will review our procedures to ensure a smoother experience for our guests.
by A verified traveler
Posted 16 Jun 2024
The design of the room was modern and the room was big.
But the electric kettle was dirty, filled with yellow residue. I didn’t use a coffee machine which was I can’t check how dirty.
The staff was helpful when I had a problem with check in. Good service.
Parking lots were little bit small so I should turn around several times to look for the spot.
Comment from Hotel Management
18 Jun 2024 by Sherilyn, Hotel Management
Thank you for your feedback. We're glad you enjoyed the modern design and spaciousness of the room, as well as the helpful staff and good service. We apologize for the dirty kettle and any inconvenience with the parking. We will address these issues to improve our guests' experience. We appreciate your comments and hope to welcome you back in the future.
by A verified traveler
Posted 15 Jun 2024
I wish I could write good things but this property has a very damp smell. Very dirty common areas, nothing is cleaned properly and I would not stay again. I got an opportunity to rebook it; but I passed because I did not want to go again. There is no one on property if you have any issues. I would not stay again
Comment from Hotel Management
18 Jun 2024 by Sherilyn, Hotel Management
Thank you for your honest feedback. We're sorry to hear about the issues you encountered, particularly the damp smell, cleanliness, and lack of on-site staff. We will address these concerns immediately to improve our guests' experience. We appreciate your comments and apologize for any inconvenience caused.
by A verified traveler
Posted 9 Jun 2024
Although there is no staff on duty in hotel, however their on call services are perfect, i did not know how to turn on the heat , one call has resolved, great services. I definitely will book itvagsin very soon. Thank you
Comment from Hotel Management
11 Jun 2024 by Sherilyn, Hotel Management
Thank you for your positive feedback! We're glad to hear that you found our on-call services to be helpful and efficient in resolving your issue with the heat. We appreciate your recognition of our efforts and are delighted that you plan to book with us again soon. We look forward to welcoming you back!
by A verified traveler
Posted 7 Jun 2024
The lobby smelled funky .
Comment from Hotel Management
11 Jun 2024 by Sherilyn, Hotel Management
We apologize for the unpleasant odor you encountered in the lobby. Your feedback is important to us, and we will address this issue promptly to ensure a more pleasant environment for our guests. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 7 Jun 2024
Wonderful staff clean and
Modern!. Loved it!
Comment from Hotel Management
11 Jun 2024 by Sherilyn, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed the clean, modern accommodations. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 7 Jun 2024
The studio apartment was nice, clean and well decorated.
Comment from Hotel Management
11 Jun 2024 by Sherilyn, Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed your stay in our studio apartment. We hope to welcome you back again soon!
by A verified traveler
Posted 6 Jun 2024
Super clean and easy to get to. It was a little confusing to find the entrance to the hotel at first but once it was found, the self check-in process was really easy. Loved staying at this hotel. Amenities included a small mini fridge, nespresso coffee, hairdryer, access to wine glasses. Would definitely stay again!
Comment from Hotel Management
7 Jun 2024 by Sherilyn, Hotel Management
Thank you for your wonderful review! We're glad you enjoyed the cleanliness, convenience, and amenities of our hotel. We apologize for any initial confusion with the entrance but are pleased that the self check-in process was smooth. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 5 Jun 2024
Stayed 2 nights here. The blackout curtains was a blessing given 20hours of sunshine. Easy checkin and good communication.
Comment from Hotel Management
6 Jun 2024 by Sherilyn, Hotel Management
Thank you for your review! We're glad the blackout curtains helped you rest well and that you had a smooth check-in experience. We appreciate your kind words about our communication too!
by A verified traveler
Posted 31 May 2024
Modern, clean and comfortable beds
Comment from Hotel Management
1 Jun 2024 by Sherilyn, Hotel Management
Thank you for your feedback! We're thrilled you found our accommodations modern, clean, and our beds comfortable. We strive to provide a cozy and pleasant experience for all our guests.
