Ratings based on 91 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Halong bay cruise birthday surprise
Posted 19 Feb 2024 on HotelsVery enjoyable, so well organised, food amazing, accommodation excellent and ell activities organised so well. Staff were like a family by the end, couldn’t do enough for us
by A verified traveler
Posted 25 Jan 2024 on Hotels
Service was excellent and the food was amazing. We went to the floating fisherman’s village and to a beautiful cave.
by A verified traveler
Posted 18 Jan 2024
by A verified traveler
Posted 24 Feb 2020
Comment from Hotel Management
25 Feb 2020 by Signature Cruise, Hotel Management
Thank you so much for reviewing us.
We wish you all best wishes.
by A verified traveler
Posted 20 Feb 2020 on Hotels
Aweoms trip. Did the two day. Staff were fun and helpful. Lots to do if you want it. Food was good. Drinks good. Surprisingly good Manhattan. Well made.
Comment from Hotel Management
22 Feb 2020 by Signature Cruise, Hotel Management
Dear our valued guest,
Thank you for taking the time to leave us such a wonderful review of your recent stay at Signature Cruise.
It is indeed very encouraging to learn that you have thoroughly enjoyed your stay with us, and hope to have the opportunity to impress you on your return. I will make sure to pass along your wonderful praises to Sunny and staff on the cruise, your compliment will be the greatest effort for them to work diligently and go extra miles to create better service quality.
We now look forward to your return.
Contact us to get a discount if you or your family come back to us.
by A verified traveler
4.5 stars cruise. Very good but not top notch.
Posted 7 Jan 2020 on HotelsWe went on a 3 days 2 nights cruise.
Pros:
- Get the bus transfer from Hanoi, amazing service with luxurious bus.
- Very good service on cruise.
- Quality local food, excellent presentation.
- Crew helped celebrate special occasion.
- Happy hour on boat.
- Great room, bathroom and balcony.
- Amazing landscapes all along
- Very few people on the boat, quiet environment.
- Cruise follows less crowded itinerary on bay.
On the con side:
- The 3 days trip actually lasts a total of 48 hours and you spend the 2nd day (8 AM to 3 PM) on a smaller boat without access to a private room.
- You have to pay for your drinks during meals including water which shouldn't happen given the price you pay
- Very few activities out of the boat: 45 min of kayak the 1st day, 2 hours of kayak + small crowded beach on 2nd day, 45 min cave visit on 3rd day.
- Very small cruising time: ~2h a day and the boat spends the night at the same location every night, with several boats around you.
In summary, the experience is unique and worth it.
The biggest issue is that the cruise is a very profitable business and you truly feel it: there are more than 500 cruises every day in the Ha Long bay and 70 in the Bai Tu Long bay (2nd day). The boat goes back and forth every day to pick up new clients and drop the previous one. While the guide makes the effort to memorize your name, the trip doesn't really feel personal as you are just one more client. We were expecting more activities and history about the bay.
Comment from Hotel Management
8 Jan 2020 by Signature Cruise, Hotel Management
Dear our valued guests,
Thank you for sharing your experience on the cruise with us and with other travelers. It is our delight to know that you got an overall good experience on the cruise with the staff service and the activities. Our associates would be more than thankful to hear such kind words from you, and your feedback whether showed us our advantages and disadvantages is much appreciated by us. Thanks for your constructive feedback and help us to know what needs to improve to better our service quality in the future.
Please contact us to get a discount if you or your family come back to us
Best regards.
by A verified traveler
Posted 7 Jan 2020
Had a relaxing 2 nights stay, happy with the service provided and the meals were not bad too. Everything ok except the exhaust from motor was unbearable.
Comment from Hotel Management
8 Jan 2020 by Signature Cruise, Hotel Management
Dear our valued guests,
Thanks for your great feedback.
We are glad that you were satisfied with our travel arrangements, I will definitely pass on your feedback to the team with special mention to these staff.
Look forward to welcoming you back very soon!
Contact us to get a discount if you or your family come back to us
by A verified traveler
Posted 29 Dec 2019
I booked Signature Halong Cruise after sufficient research, and then I was assigned a cabin on the Signature Royal Cruise, which is a different boat. This happened without the company providing me any notification that a switch was made.
Comment from Hotel Management
6 Jan 2020 by Signature Cruise, Hotel Management
Dear our valued guest,
On behalf of Signature Management, we are deeply sorry for any inconvenience/disappointment caused.
Honestly, our Signature Royal Cruise is a higher standard compared with the Signature Halong cruise.
The upgrading is often made at the last minute because it's basing on availability. And it's one of the ways we have done to bring you more comfort.
Anyway, to make you confused or disappointed was absolutely our fault.
Again, we wish you understanding and another chance to welcome you and your family back to our Signature Cruises.
We wish you all the best.
by A verified traveler
Posted 10 Aug 2019
Signature cruise was amazing!!! Tim was professional and friendly!!! The team was great!! Happy to have done Halong Bay with cruise signature
Comment from Hotel Management
19 Aug 2019 by June Tran, Hotel Management
Dear our valued guest,
Thank you very much for taking the time to write a kind review.
I am delighted to hear how much you appreciated our beautiful cruise. I am particularly happy to know that our wonderful staff once again succeeded in offering the warm Signature Cruise hospitality.
It was a pleasure having you with us and we look forward to welcoming you back again very soon.
Kind regards,
by A verified traveler
Posted 19 Jun 2019 on Hotels
