Ratings based on 40 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Damascus
Posted 18 May 2024
The Highlight of our Vietnam Trip
May 2024 • Couples
Highly recommend this while you're in Vietnam!!
We did the 2 night/3 day trip on the Orchid classic boat #3 w/ 14 rooms.
1. Service: The staff really take care of you.
Especially, Hoa and Tien went above and beyond making sure we had a great experience; good excursions (biking, caves) and activities (cooking class, kayaking), special requests, comfortable room, anything we needed.
2. Delicious dining: I didn't expect such high quality meals. The dinners were multi course, and presented beautifully! My wife is a foodie and really loved it.
3. One-of-a-kind Views: The views along Cat Ba island and Ha Long Bay were incredible. Three days of insane beauty. The entire trip is a photo op, but just relaxing and soaking it in on the top deck or your balcony is therapeutic.
We'll definitely take this trip again next time we're here.
Comment from Hotel Management
28 May 2024 by Hannah Pham , Hotel Management
Dear Mr Vanthy Vaughn, We're delighted to hear about your positive experience with us. Making your time with us special is what we strive for, and we're thrilled to have succeeded. Your kind words will be shared with our team, and we eagerly await your return for another exceptional experience. Best regards, The Cruises Management
by A verified traveler
Posted 16 Nov 2023
The most beautiful experience, service and food amazing.
Comment from Hotel Management
16 Nov 2023 by The Cruises Management, Hotel Management
Dear Alexis,Thank you for leaving us a wonderful review on Expedia. We are delighted to hear that our services have exceeded your expectations and we will use your compliments as motivation to further improve our service quality. We appreciate your helpful review and look forward to serving you again on your next visit to Lan Ha Bay.Sincerely,The Cruises Management
by A verified traveler
Posted 13 Nov 2023
Thank you to Dong and the team on board the orchid premium for making our experience perfect!
Comment from Hotel Management
16 Nov 2023 by The Cruises Management, Hotel Management
Dear Zara,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon.Best wishes,The Cruises Management
by A verified traveler
Fantastic experience
Posted 22 Aug 2023 on HotelsWe absolutely loved this cruise - although we booked to stay on Orchid Trendy, we were actually on Orchid Classic. I think the only real difference is that there were only 14 rooms on classic as opposed to 20 on Trendy so we were better off!
We stayed in a family interconnecting rooms, accessible to each other via the wardrobe which the kids loved! Really excellent standard of room with a view to die for from the bed and bath.
Food and service were fantastic throughout, especially from our tour leader, Mr Tien, who went above and beyond to help us when our ongoing flight was delayed, and our waitress, Sky. If anything there was too much food on occasion and we struggled to finish everything but didn’t want to offend!
Drinks such as wine and smoothies are very expensive on board but cocktails, beer and other drinks not too bad. Enjoyed the excursions, especially the cycle to the little town (even in the rain!), having an unexpected foot massage by little fish, and kayaking. It would have been better if the day 2 tour had been taken on our own boat rather than having to transfer onto a day boat, but I understand they have to maximise their revenue by getting new customers on board while we were out (the guests were a mixture of people staying for 1 night or 2 nights - we were 2 nights - so while we were out on day 2 a new group checked in on the main boat). All in all we had a fantastic time and wouldn’t hesitate to recommend Orchid cruises!
by A verified traveler
Posted 14 Aug 2023
All services were excellent.
by A verified traveler
Posted 8 Aug 2023
We stayed overnight with Orchid Trendy and it was an amazing experience, the team were always available and eager to please. The rooms are amzing, high quality food and shore experience to Cat Ba Island is worth the time. I would not hesitate booking again
Comment from Hotel Management
9 Aug 2023 by The Cruises Management, Hotel Management
Dear Peter,We are absolutely thrilled to receive your outstanding review. It's an honor to have provided you with a very good experience on our cruise. Your compliments about the exceptional service, the luxurious rooms, and the delicious food are highly valued. Thank you for choosing Orchid Cruises, and we can't wait to exceed your expectations on your next visit.Best regards,The Cruises Management
by A verified traveler
Posted 18 Jun 2023
We were very happy with this cruise. Everything was perfect: room, food, service, staffs. Highly recommend this cruise to everyone
Comment from Hotel Management
19 Jun 2023 by The Cruises Management, Hotel Management
Dear Tram,We appreciate your feedback and we're grateful to hear that you had a wonderful experience with us. Your kind words mean a lot to us and we will continue to work hard to ensure that all our customers receive exceptional service. We look forward to welcoming you aboard again soon!Best regards,The Cruises Management
by A verified traveler
Amazing experience
Posted 10 Jun 2023 on HotelsAmazing night on this fab boat.
Ha Ling Bay is really worth the trip. Formations are stunning and they seem to go on for miles and miles.
Service was brilliant really friendly staff. Good range of things to do with cave visit (better than expected), cooking class and some said fishing (good fun but I think rare to catch anything). Food was nice and great fun in the eve on the top deck bar looking at around all the other boats which looked great lit up at night. Watch out on your bar bill as they automatically pour doubles and bill racks up but thoroughly recommend this trip as amazing experience.
Comment from Hotel Management
19 Jun 2023 by The Cruises Management, Hotel Management
Dear Our Valued Guest,Thank you for taking the time to share your amazing experience aboard our fabulous boat. We're thrilled to hear that you had a fantastic night and found Ha Long Bay to be truly worth the trip. The stunning formations that seem to stretch for miles and miles never cease to amaze us as well.We appreciate your tip about the bar bill, and we apologize for any confusion. We will review our billing process to ensure clarity and transparency for our guests.Thank you for recommending this trip as an amazing experience. Your kind words mean a lot to us, and we're grateful for your recommendation.Best regards,The Cruises Management
by A verified traveler
Posted 4 Jun 2023
Amazing experience
Comment from Hotel Management
19 Jun 2023 by The Cruises Management, Hotel Management
Dear Jesse,Thank you for taking the time to leave us a review. We are thrilled to learn that you had an enjoyable time on our cruise. We hope to have the pleasure of serving you again in the future.Best regards,The Cruises Management
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by The Cruises Management, Hotel Management
Dear Tim,We hope this message finds you well! We appreciate the time you took to share your positive rating with us. Your review has made our day and we will share it with our team to keep up the amazing work. We hope you'll visit us again when you're back in Vietnam.Best regards,The Cruises Management
