Ratings based on 39 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by Cristan
Very nice trip
Posted 18 Nov 2017 on HotelsWe stayed on board one night and then in a lovely bungalow at Catba Sandy Beach Resort the second. The staff, food? And service were wonderful both nights. The boat however, was due to be retired. I should add that there are many others in this condition. Look closelywhen you book.
Recommended
for Everyoneby A verified traveler
Good value
Posted 15 Nov 2017Good value with transportation provided from old quarter. Room is small but comfortable.
by A verified traveler
Great way to experience Halong Bay
Posted 10 Aug 2017 on HotelsFree transfer from Hanoi to Halong, good bus driver, but seats were hard and not that comfortable for a 4 hour journey. Tour guide was great and followed us through from Hanoi to Halong and back to Hanoi. Very friendly and helpful. Great experience for the cruise, no wifi though, and it was hot and air-condition can only be on at night for sleeping, but we were mostly out of the room. Even then our room had a private balcony which had a nice view of the bay. We had a nice evening for squid fishing where you can really see the squids, fishes jellyfishes swimming right below you. The program they had for us for the 2 day 1 night was just nice and flexible.
Recommended
for Everyoneby A verified traveler from SG
Nice and friendly staff
Posted 20 Apr 2017Nice experience with the majestic place Halong Bay
Comment from Hotel Management
16 Oct 2017 by Canh Le, Hotel Management
Dear RHOMY
Thank you so much for your kind comments about your recent stay at Imperial cruise . It was our pleasure to serve you and there’s nothing that makes us happier than to hear you enjoyed your stayed with us. We look forward to welcoming your friends, your relative and you back in the near future on our cruise .Warm regards, Imperial classic cruise team.
by A verified traveler from London
Very touristy
Posted 3 Apr 2017Can't compare this cruise to other Halong Bay cruises, but experience for us was subpar (especially given the price). The bus journey was not comfortable and the whole thing felt very rushed, with restricting times for meals (e.g. breakfast at 6.45 - 7.30). When we challlenged the bill in the end (were overcharged for coffee / drinks by 50%), the staff got very aggressive. If this is the norm at Halongn Bay, I'd say skip it all together, if not, then try another cruise.
Recommended
for Everyoneby A verified traveler from canada
Newer small ship with just 9 cabins & good food!
Posted 28 Mar 2017This ship was newer & cleaner than others that I saw at Halong Bay. It has only 9 cabins so you get personal attention & the included meals very quite good. Vinh the guide was excellent too
by A verified traveler
Book elsewhere
Posted 21 Mar 2017 on HotelsVery disappointed with our stay here. As soon as we checked in to our room, it was obvious they'd switched the boat without telling us. I specifically booked a boat with a separate shower but the boat we stayed on had the toilet and shower combined. Furthermore, my friends and i all found cockroaches in our rooms. I asked the manager about this and he confirmed they switched the boat. He then went on to explain that it's only 1 night so it shouldn't be a big deal. As for the cockroaches, he explained that it's just the season and not due to cleanliness. I live in Vietnam, however, and so long as I clean my house thoroughly every week, I don't get cockroaches. I'm certain it's because they don't clean thoroughly enough; the washrooms were filthy and smelled like sewage. I would avoid booking through this company. It seems, according to the other reviews, if you get a good boat you'll have a great time. But if they switch the boat without telling you, youll be stuck with dirty rooms and cockroaches.. And they wont acknowledge a legitimate complaint or try to rectify it in any way. I understand this a midrange boat so I adjusted my expectations. I was not expecting a fabulous and fancy room. I only expected to receive what I paid for and I did not.
Recommended
for Everyoneby A verified traveler from Edmonton, Canada
A good way to enjoy beautiful Halong Bay
Posted 2 Mar 2017
Pros: It was Halong Bay! What wasn't to love?
Cons: Train the crew. If you're going to put out envelopes at breakfast requesting "happy tips" than teach them that tipping comes with good service.
Location: One never tires of the sights of the Bay and its islands. The Surprising Cave had way, way more splendour than I expected it to be. Kayaking was fun.
We wanted to spend a night on Halong Bay. Honestly, there are so many cruise options we simply chose randomly. We weren't disappointed. The Bay is magnificent and the boat took us to all the highlights. I didn't have super-high expectations of the boat itself so I found it very adequate. Our tour guide was terrific. Also, and this is a big plus, we were picked up and dropped off from our hotel in Hanoi. The staff on the boat itself left a bit to be desired. The cabin and bathroom was small but clean and comfortable.
Recommended
for Everyoneby A verified traveler from England
Halong Bay
Posted 1 Mar 2017
Pros: Simple and relaxed.
Location: Halong Bay, visit to caves, kayaking and swimming from the boat.
Boat was simple and basic, but fine. 16 passengers which meant everyone could get to know each other. Staff on board and tour guide were very good. Food was plentiful and they went to trouble of asking people for dietary preferences.
The trip was amazing, and well worth the long coach journey to get there.
by kirsty
Excellent experience
Posted 20 Feb 2017 on HotelsVery very impressed with everything
