Ratings based on 21 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Fine for a night before a cruise or moving on elsewhere but for a new property some areas already a bit tired - such as the bathroom. Staff at reception were helpful but spa/massage staff were not as attentive, started the wrong treatment and asked for tips and then asked for more when we did tip.
Comment from Hotel Management
10 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Beniamino Malugani,Thank you for taking your valuable time to provide us your experience at Hotel Soleil Ha Long - Trademark Collection by Wyndham.We really appreciate your constructive feedback regarding our service.We will try to improve further and look forward to serving you in near future.Sincerely,Hotel Soleil Ha Long Team
by A verified traveler
Posted 16 Mar 2024
good location, next to scenics spot
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Chiu Hoeng,It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We look forward to welcoming you back for another amazing and happy experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Amazing!
Posted 6 Mar 2024 on HotelsWow! Amazing, beautiful room. I am so shocked at the price $100 AU dollars a night for beautiful big spacious suite including breakfast in lovely comfortable hotel.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Valued Guest,It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We're glad that you liked our hotel's facilities and service.We look forward to welcoming you back for another amazing and happy experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Mukesh,Thank you for choosing Hotel Soleil Ha Long as the destination for your last vacation in the beautiful Ha Long City.We look forward to welcoming you back for another amazing and happy experience.Thanks and Regards,Hotel Soleil Ha Long Management Team
by A verified traveler from Calgary
Posted 21 Feb 2024
Had a rough start at the hotel. Reception coudnt find my booking through expedia that i made since november 2023. Not sure if it was expedia or the hotels fault but after 20min they finally found my booking. The staff were polite and helpful throughout my stay. They were the best thing about Soleil after the buffet breakfast which was excellent. Tasty and plenty of choices, from asian to western cuisine and plenty of fruit. I suggest you eat as much as you can at breakfast because the area have almost no good restaurant nearby. The restaurants across the streets are basically tourist traps. They serve the worse and smallest pho i have ever tasted anywhere. The fried rice have hair in it and the most tasteless spring roll in all of Vietnam. Thats why you dont see locals eating there. It feels like a ghost town in the area sorrounding Soleil. Better to stay on the other side of the city if you want good food. The gym area is huge but only have dumbells that go up to 25kg and cable machines that are barely functional. The seat at the bench press machine isnt even bolted on and they move stiffly due to no one maintaining them at all. My panoramic room was clean and functional. Great view of the street facing the roudabout and the ocean but no soundproofing at all. Im on the 21st floor and i could hear a nightclub 2 km away until the middle of the night then its chicken crowing in the early morning from the neighboring area.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Ronald,Thank you very much for your compliments on the hotel's services as well as your kind feedbacks on what we should improve. Your compliments and contributions will be the motivation for us to strive harder to bring you the most comfortable and impressive experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 16 Jan 2024 on Hotels
Front desk staff are friendly. Room is big and bed is very comfortable. Bay view is fantastic.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Tee Loong,It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We're happy to hear that you were satisfied with our staff, our room and the view to the beautiful Ha Long Bay. We look forward to welcoming you back for another amazing and happy experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 11 Jan 2024
Beautiful property and one of the best rooms that we have stayed in during our visit to Vietnam. Great views of Ha Long Bay and close to the port and hop on hop off bus stop. Staff were very helpful.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Amanda,Greetings from Ha Long!Thank you for choosing to stay with us here at Hotel Soleil Ha Long. We are pleased you enjoyed your stay with us and we appreciate your rating.We hope to welcome you back whenver your travels bring you back to Ha Long. Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 14 Nov 2023
Came to the Sol Ha Long after a bad experience at the Novotel. The staff and hotel were amazing and exceptional. The room and service were outstanding, the pool was a blast for the kids and the breakfast was great. Would highly recommend this property to others and would definitely stay there again!
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear David,It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We look forward to welcoming you back for another amazing and happy experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 27 Jul 2023
The rooms are spacious and clean. The staff are helpful but not as gracious as some properties in Vietnam. Dining options are quite limited for vegetarians which is also unusual for Vietnam that has many Buddhist vegetarians and vegans. Overall, a very nice property.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Valued Guest,It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We look forward to welcoming you back for another amazing and happy experience.Best Regards,Hotel Soleil Ha Long
by A verified traveler
Posted 15 Jul 2023
Extremely lovely rooms. The rooms were sensational. Not the cleanest in all honesty. At night despite the fact we were on the 21st floor and it was like sleeping in the middle of a zebra crossing, the noise was terrible. Maybe some soundproofing measures to the windows? Staff spoke very little English and it was extremely difficult to communicate basic needs.
Comment from Hotel Management
14 Jun 2024 by Hotel Soleil Ha Long, Hotel Management
Dear Valued Guest,Thank you very much for your compliments on our hotel room as well as your kind feedbacks on the cleanliness and our staff. Your compliments and contributions will be the motivation for us to strive harder to bring you the most comfortable and impressive experience.Best Regards,Hotel Soleil Ha Long
