Ratings based on 70 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Kirkland

Posted 29 Mar 2024
Comment from Hotel Management
3 May 2024 by Ms. Mia, Hotel Management
Dear our beloved guest, Thank you for taking the time to leave a review of your recent stay at Ha Long Palace hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,
5 out of 5
by A verified traveler from Mukilteo

Posted 5 Oct 2023
Nice hotel, nice room, amazing buffet breakfast. Highly recommended to stay here.
Comment from Hotel Management
6 Oct 2023 by Ms. Thuy Duong, Hotel Management
Dear Mr.Binh, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,
5 out of 5
by A verified traveler

Posted 25 Jan 2020
The place is clean and orgonized. The restaurnt food is good with good price Breakfast very good
Comment from Hotel Management
26 Jan 2020 by From Ha Long Palace Hotel (Ms. Yen Quynh) , Hotel Management
Good morning! We are truly happy to hear from you. Your enjoyment is such a big encouragement for us to improve the service. We hope that you have a memorable stay in Ha Long and let us know if you need any assistance! 😊 Cheers, Ha Long Palace Hotel
5 out of 5
by A verified traveler

between the city and the island with cruise boats

Posted 21 Jan 2020 on Hotels
Reception is big and flashy. Breakfast was in a good standard. Rooms are clean and fairly big enough. Beds are very nice and soft with 2 pillows to choose from. The pool look nice and swim able. Too cold when we were there in January behind the hotel, some streets away there is a busy street with many different shops. No noise from that street coming to the hotel. We walked out to find a motorbike rental, but walked the wrong way and went back to the hotel and asked for help and 30mins after there was a guy coming to the hotel with a motorbike we rented. (200k vnd pr day) Staff very polite and greet when we walk by. You can also get to the rooftop and take pictures of the whole area around. Area away from the busy street is quite empty with small beginnings of construction sites
Comment from Hotel Management
22 Jan 2020 by From Ha Long Palace Hotel (Ms. Yen Quynh) , Hotel Management
Dear Sir/ Madam, Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at Ha Long Palace Hotel! 😊 Cheers, Ha Long Palace Hotel
5 out of 5
by A verified traveler

Posted 13 Dec 2019 on Hotels
Comment from Hotel Management
24 Dec 2019 by Ha Long Palace Hotel , Hotel Management
Dear Sir/ Madam, Warmest greeting from Ha Long Palace Hotel. Thank you for your close attention to our Hotel. Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at HaLong Palace Hotel. Thank you and have a nice day! Ha Long Palace Hotel
5 out of 5
by A verified traveler

Posted 16 Nov 2019
Great place, however not a great deal to do in the city
Comment from Hotel Management
24 Dec 2019 by Ha Long Palace Hotel , Hotel Management
Dear Mr. John, Thank you for choosing Ha Long Palace Hotel for your accommodation choice during your recent visit to Ha Long. We will try more to make our guests' experience meet their expectation. Thank you again and we look forward to welcoming you back soon. Sincerely, Ha Long Palace Hotel
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jun 2019 on Hotels
5 out of 5
by A verified traveler

Great value!

Posted 8 Mar 2019 on Hotels
Super friendly staff, comfortable room and great included breakfast
Comment from Hotel Management
11 Mar 2019 by Ethan - Sales Manager, Hotel Management
Thank you so much for your comment. We greatly appriciate !
4 out of 5
by A verified traveler

Nice facility

Posted 25 Dec 2018 on Hotels
Beds are extremely comfortable and there are many kinds of food in breakfast. A little dark inside the room though.
Comment from Hotel Management
26 Dec 2018 by Ethan - Sales Manager, Hotel Management
Dear Chia Chen, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.
5 out of 5
by A verified traveler from LA CA

Posted 24 Oct 2018
Nice stay. Friendly and kind staffs. Better commanding English could be better. Overall it was pleasant.
Comment from Hotel Management
25 Oct 2018 by Ethan - Sales Manager, Hotel Management
Dear Sean, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.
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