Ratings based on 26 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.
by A verified traveler
Posted 21 Apr 2024
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent.
The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs!
The overall price was very reasonable!
My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right!
When I come back here this would definitely be my go-to hotel! I highly recommend it!
Comment from Hotel Management
25 Apr 2024 by Linh Tran - Guest Relations Manager, Hotel Management
Dear Mr. Tim, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay and leaving us such details feedback!Your compliment on our reception and dinning staff means the world to us! We will make sure your kind word will be shared with the entire team as encouragement. It was our pleasure to welcome you and your family and we are looking forward to welcoming you back in near future. Best regards,
by A verified traveler
Posted 6 Jan 2024
Huge hotel, but no people. Had the staff to myself so service was excellent.
Comment from Hotel Management
10 Jan 2024 by Linh Tran, Hotel Management
Dear Mr. James,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your kind words and comments shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler from Falls Church
Posted 24 Dec 2023
Comment from Hotel Management
17 Jan 2024 by Linh Tran, Hotel Management
Dear Mr. Nam,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your high rating shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler
Posted 5 Dec 2023
Cleaniness and super nice and helpful receptionist
Comment from Hotel Management
7 Dec 2023 by Linh Tran, Hotel Management
Dear Ms. Catherine, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!We love to hear that you have enjoyed your stay with us, and especially was satisfied with our facility and our hospitality. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler
Posted 18 Oct 2023
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.
Comment from Hotel Management
19 Oct 2023 by Linh Tran, Hotel Management
Dear Ms. Bergeron Ngoc,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review, particularly about room service, smoking regulation, deposit...Please rest assured that we have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler
Posted 6 Aug 2023
New and Clean
Comment from Hotel Management
7 Aug 2023 by Linh Tran - Guest Relations Manager, Hotel Management
Dear Mr. Marcel,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
28 Jul 2023 by Linh Tran, Hotel Management
Dear Mr. Max Robichaud Thank you for taking the time to share for your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler
Posted 13 Jun 2023
Great location to explore the Bay area
Comment from Hotel Management
28 Jul 2023 by Linh Tran, Hotel Management
Dear Mr. Arnis GrigalunsThank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
by A verified traveler
Great accommodation
Posted 1 Jun 2023 on HotelsOut stay was amazing , staff were great, room was above expectation. Highly recommended
Comment from Hotel Management
28 Jul 2023 by Linh Tran, Hotel Management
Dear Mr. Nigel SuttonThank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager
