Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Excellent Customer Service
Comment from Hotel Management
11 Jun 2024 by Guest Services, Hotel Management
Dear Christopher, Thank you for having stayed with us. We are so glad that you felt that we give "excellent Customer Service". Do please come again.
by A verified traveler
Posted 8 Jun 2024
The staff were kind, but the room had an unpleasant odor. However, the location was good, and there was a Korean food store nearby.
Comment from Hotel Management
11 Jun 2024 by Guest Services, Hotel Management
Dear Mika, We appreciate you having stayed with us and am sorry that you had an unpleasant odor in your room. Please know that we will attend to it.
by A verified traveler
Posted 31 May 2024
The place is clean, and comfortable
Comment from Hotel Management
2 Jun 2024 by Guest Services, Hotel Management
Dear Alva, We are so glad that you felt that we are "clean and comfortable". While you were here, we hope that you had a chance to visit THE largest mall in Georgia, just up the interstate from us 12 minutes. Do come again.
by A verified traveler from Spade
Posted 26 May 2024
Rooms were nice and big. Did not care for the breakfast. Sausage did not taste good. No baked goods such as muffins. The pancakes were very good. No Ice machine on 2nd floor which we were on. Loved the email Al sent shortly after we checked in. Al was also very friendly when we checked in.
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
Dear Fran, We told Al about your review and he remembered you. We have also mentioned to our breakfast staff about the sausages. Normally we DO have muffins. We apologize for there not being any when you were there. We appreciate you having stayed with us and we hope that you will consider us your home when you are in the Atlanta area. Do come again.
by A verified traveler
Posted 24 May 2024
Decent, clean and reasonable
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
Dear Tibebe, Thank you for having stayed with us and thank you for saying that we are "decent", "clean" and "reasonable". We appreciate that. We hope that you had a chance to visit THE MALL OF GEORGIA, which is just up the road from us. Do come again.
by A verified traveler
Posted 21 May 2024
The hotel served my purpose although it was confusing the distance between deluth and lawrencevillegood
Comment from Hotel Management
21 May 2024 by Guest Services, Hotel Management
Thank you for staying with us, Jane. Duluth and Lawrenceville lie side by side. Our hotel is technically in Duluth but is only 3 traffic lights from the beginning of Lawrenceville. Thank you for having stayed with us. Do come again.
by A verified traveler
Posted 18 May 2024
Shower water not hot enough.
Comment from Hotel Management
19 May 2024 by Guest Services, Hotel Management
Dear Lily, Thank you for staying with us and telling us about the water. We have reported your complaint to our Maintenance department. We hope that you will stay with us again.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Guest Services, Hotel Management
Dear Himanshu,We are so sorry that you weren't happy with our hotel. We researched your stay and did not see any interaction in our notes for you as to a problem. And since we don't know what the problem was, we can only wish you well in your future travels.
by A verified traveler
Posted 8 May 2024
It was so nice of you to be so kind
Comment from Hotel Management
9 May 2024 by Guest Services, Hotel Management
Dear Ahjin, Thank you for your rating of 5 out of 5. We appreciate you having stayed with us and THANK YOU for saying we are kind. We really appreciate that. Do come again.
by A verified traveler
Posted 6 May 2024
It's was just okay. They said we couldn't eat breakfast in our rooms?
Comment from Hotel Management
7 May 2024 by Guest Services, Hotel Management
Dear A, Thank you for staying with us. We wish you well in your fuure travels.
