Ratings based on 20 Verified Reviews

4.1 out of 5
100% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Small Rooms but excellent property

Posted 31 Jan 2024 on Hotels
The rooms are too small for even a couple & a child but otherwise, spotlessly clean. Overall hospitality needs an uplift as I found the staff a little 'crude'. The warmth that we are used to in the Indian hospitality industry was nowhere to be seen but functional for sure.
4 out of 5
by A verified traveler

Posted 12 Oct 2023
Very Good Property & looking forward to visit again
Comment from Hotel Management
6 Dec 2023 by Faisal A Sofi, Hotel Management
Dear Valued Guest,At the outset, I would like to thank you for choosing to stay at Heaven Retreat Gulmarg, and for your encouraging feedback about your experience.Your appreciation motivates us to continue our efforts to excel.We look forward to welcoming you back soon at Heaven Retreat Gulmarg.Best regards,Faisal A Sofi
5 out of 5
by A verified traveler

Posted 26 Sep 2023
Nice property and location
1 out of 5
by A verified traveler

nightmare

Posted 27 Jan 2022 on Hotels
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
5 out of 5
by A verified traveler

Posted 19 Jan 2022 on Hotels
Best experience
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Oct 2021 on Hotels
5 out of 5
by A verified traveler

Posted 12 Oct 2021
The food spread was impressive
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Sep 2021
5 out of 5
by A verified traveler

Happy with our stay

Posted 3 Jan 2021 on Hotels
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
3 out of 5
by A verified traveler

Posted 3 Jan 2019 on Hotels
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
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