Ratings based on 518 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Staff was pleasant. I would say they are badly understaffed. Floors and elevator were not clean. My room was clean. New linens and bed cover. Could use new carpet. Continental breakfast was included. Good selection of breakfast foods were available. Dining area was clean. Pool while small and indoor was handicap equipped. Stayed 1 night.
Comment from Hotel Management
12 May 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 1 May 2024
The gentleman that checked us in was very courteous and informative of questions we asked.
Comment from Hotel Management
1 May 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Apr 2024
Rooms had a mold smell. When i checked in they gave me room that someone else was already in and second room had a dead cockroach waiting for me at door
Comment from Hotel Management
1 May 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
1 May 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 1 Apr 2024
The rooms smell old and moldy. Im sure its the salt air
Comment from Hotel Management
1 Apr 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 29 Mar 2024
I enjoyed my stay. Staff were very attentive.
Comment from Hotel Management
30 Mar 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 26 Mar 2024
I liked the indoor pool and that it close to the beach. I wish it were a little cleaner
Comment from Hotel Management
26 Mar 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Feb 2024
STAY AWAY FROM THIS PLACE.
Our first room had multiple cockroaches crawling away from the front door when we opened it. Went to tell the front desk, the assistant GM was very unconcerned. We had to ask for another room. The second room was worse. There was no water in the toilet, it couldn't even flush. Mold on the back of the door and inside the plastic pocket that holds promotion information on it. There were multiple large dark stains on the carpet in the room, and more bugs in the bathroom.
What was worst of all was the customer service the assistant GM had during it all. When we brought our stuff back downstairs, I had to wait at the front desk for 4 minutes within 2 feet of the guy while he ignored me and decided to look busy doing something. Finally had him acknowledge me and then tell me he couldn't cancel. Then it was that he could only cancel the second night but had to pay for one of the nights. Absolutely not. We had to fight to get him to cancel it and not once during this ordeal did he at all apologize for any inconvenience or acknowledge any of the issues we had in those rooms.
We're currently working to get our money back.
The only positive we had from here was being taken care of by Paul (not the AGM, but was the other staff when we checked in), he was great and so friendly. We appreciated Paul a lot.
Comment from Hotel Management
2 Mar 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.we issued the full refund all though it was no cancelation policy.
by A verified traveler
Posted 26 Feb 2024
Definitely needs to be updated. Water came out like orange and I was told it was because the rooms hadn’t been used in a while…but if this is a typical issue, they should run the water before people come in. Some of the Pillowcases also looked dirty. Wasn’t expecting the Ritz but also expected better.
Comment from Hotel Management
28 Feb 2024 by Ash, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
