Ratings based on 296 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great place to stay
Comment from Hotel Management
1 Jun 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.
by A verified traveler
Posted 28 May 2024
There was a very noisy motor running during night, couldn't sleep. Maintenance came and said they would have to call someone after holiday. Offered another room or discount on room. Being in our late 60's we decided to take discount as we had way to much stuff to move. Check out Manager denied us a discount, didnt inform us of this, so it upset us . Not sure I will stay there again!
Comment from Hotel Management
4 Jun 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort.
by A verified traveler
Posted 24 May 2024
Clan, rooms are big, safe, staff was great
Comment from Hotel Management
24 May 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.Thank you again for choosing us and we hope to welcome you back in the future.
by A verified traveler
Posted 22 May 2024
Cleanliness, Remodel, and location is within distance to Pensacola Beach
Comment from Hotel Management
23 May 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
by A verified traveler from Addis
Posted 4 May 2024
Great location
Comment from Hotel Management
6 May 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
by A verified traveler
Posted 1 May 2024
1_did not get the room we paid for the first night. We had to delay our activities the next day to transition rooms. No reduction of the lower level room the first night was offered.
2_ the pictures do not match the space (e.g.) the pool is in the parking lot there is no sitting area as described.
3_ house keeping did not clean our room after 2 days and me specifically asking the front desk to have them clean after the second day before we left the property.
4_finally someone entered our room in the early morning time on the last day at the hotel. I was in the shower and my lady was still in bed. The front desk knew nothing about it, did not acknowledge the potential party, when questioned about this. She was very scared about the situation and the unauthorized intruder.
5_ I have a stayed at a lot of Hilton Properties but this has to be the worst managed property I have ever seen…
The services and care stopped when Hilton and this hotel got the money from me.
Comment from Hotel Management
12 May 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from your stay. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. We hope to have the chance to make it up to you in the future.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
by A verified traveler
Posted 24 Apr 2024
We enjoyed our stay here. The staff was wonderful and helpful. Breakfast was delicious. I didn’t care for the carpeting in the rooms but they were clean, none the less.
Comment from Hotel Management
25 Apr 2024 by Leslie Haley - Assistant General Manager, Hotel Management
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.
by A verified traveler
Posted 15 Apr 2024
Checking it was a breeze the young lady at the front desk went above and beyond to help me. The staff was very friendly and patience as I ask for a late check out time .
I definitely recommend plus it’s really close to Pensacola Beach it took all of 7mins or so to arrive at the beach . I absolutely loved it and would return.
The room was spacious, very clean, the hotel was quiet, and conveniently located next to a mini plaza.
Comment from Hotel Management
16 Apr 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
by A verified traveler
Posted 14 Apr 2024
Great experience staying at this hotel!
Comment from Hotel Management
15 Apr 2024 by Leslie Haley - Assistant General Manager, Hotel Management
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
