Ratings based on 335 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
I was charged additional one night for the room which I paid via Expedia?????
Comment from Hotel Management
26 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Negede,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES GUILFORD. It's great to see that we earned your 4/5 score. However, as it pertains to the charges please reach out to your original booking site for further information. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
It was convenient
Comment from Hotel Management
22 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Cheryl, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES GUILFORD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 Apr 2024
Fast and easy checking. Very friendly.
Comment from Hotel Management
13 Apr 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi April,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Guilford. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Not a working kitchen
Posted 1 Mar 2024 on HotelsIt was clean. The room was hard to heat up. The most disappointing was that the stove top didn't work. We had an early departure set and couldn't cook breakfast. Otherwise the neighborhood was safe and a few restaurants nearby were a plus.
Comment from Hotel Management
2 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Tammis,Thank you for your review following your stay at Red Roof Inn PLUS+ & Suites Guilford. I am happy you found our hotel to be clean, neighborhood to be safe and the other highlights to be pleasing. However, you stated that the room was hard to heat up, the stove top didn't work and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management
by A verified traveler
Posted 2 Jan 2024
I stayed in the king room with the kitchenette and it was absolutely amazing and beyond what I was expecting! The photos don’t do it justice ~ the staff was really delightful & if I need to stay at a hotel close to me again, I will definitely be back. 10/10 recommend
Comment from Hotel Management
4 Jan 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Julia,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Guilford. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our rooms decor and our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof. On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management
by A verified traveler
Average
Posted 28 Dec 2023 on HotelsHotel was very average. Stayed here based on location to family. The front desk clerk was never there when you walked in, she was always in the back. We selected the “premium” room but I have no clue what was premium about it since all the rooms were “suites”. The room had a kitchenette which was nice but obviously it did not include anything to cook or eat with or even soap to clean so make sure if you’re planning on using it you bring everything necessary. I wouldn’t say the room was dirty but it wasn’t the cleanest.
Comment from Hotel Management
29 Dec 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Guilford. It's nice to read that you took liking to the kitchenette, however, we strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
by A verified traveler
Posted 27 Dec 2023
Pet friendly. Nice picnic area. Spacious room. Older establishment but the bed was very firm, linens were clean. Plenty of towels. You do have to go to the desk to get extra blankets. If you want to cook in the kitchenette you have to go to the desk to get everything. Very affordable.
Comment from Hotel Management
28 Dec 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Suzan,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Guilford. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our picnic area and the side of our rooms. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by Antonio,RediResponse Specialist, Hotel Management
Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES GUILFORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A verified traveler
Great !
Posted 3 Dec 2023 on HotelsGreat place. We stayed 3 nights.
Comment from Hotel Management
5 Dec 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES GUILFORD. I am happy to read your comments about our great hotel, resulting in a 5/5 score. Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management
by A verified traveler
Posted 27 Nov 2023
Staff was very nice, rooms were clean, bed comfortable, great price. No complaints!!!
Comment from Hotel Management
29 Nov 2023 by Antonio,RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES GUILFORD It’s great to hear that you found our staff being very hospitable in addition to our property being clean, cost efficient and comfortable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
