Ratings based on 117 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2023
This worked for a one night stay to our next stop on our trip.
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 11 Aug 2023
Not a 4 star maybe 1 or 2
Everything needs repair
Old beds rusty and Moldy bathroom
Had ants crawling everywhere
They shut the air conditioning and water at 9 pm
Breakfast also is very limited
by A verified traveler
Good from outside…
Posted 30 Jul 2023 on HotelsIt looks good from the outside… but unfortunately the rooms are really old and not well maintained
by A verified traveler
Posted 19 Jun 2023 on Hotels
by A verified traveler
Posted 26 Jun 2022 on Hotels
by A verified traveler
Posted 29 Dec 2021 on Hotels
Great hotel nice comfortable beds
by A verified traveler
Posted 12 Oct 2021
The staff very helpful and friendly. Excellent breakfast and good restaurant (simple and genuine)
The room is very clean but a bit decadent as furniture, uncomfortable mattress (needs to be renewed). Absolutely good value for money.
by A verified traveler
Posted 7 Jul 2019
Rated as 4* which it definitely isn’t! Air conditioning was a portable air con unit in room with tubing vent going out of open window, pointless really!
Comment from Hotel Management
29 Oct 2019 by general manager, Hotel Management
Dear Guest,
thank you for your review. unfortunately during your stay we had an heavy damage on our engine air conditioning, we had to substitute with portable air conditioning.
Recommended
for Everyoneby A verified traveler from Brighton, UK
Hotel is close to Villa d'Este
Posted 4 Sep 2016
Pros: Very grand looking, lots of marble! Good parking, swimming pool
Cons: Tea and coffee facilities. Proper curtains / blinds for window.
Location: Villa d'Este 5 mins away. DON'T follow your sat nav . It takes you up one track roads to the back of the Villa d'Este. Go to the centre of town.
We stopped of here so that we could visit the Villa d'Este, which is only 5 mins away. Hotel looks great, Emperor Hadrian might well like to stay there! Lots of parking, check in was easy. Room for 4 people was more like a suite. Our room needed proper curtains or blinds. We only had some drapes which did not cover the window. Had to peg them together to cut out the morning light a bit. Bathroom was good although there was a bit of mould in the shower. Cleaners could have scrubbed it off, would only have taken a minute. We ate at "Da Totorello" in the evening, 6 mins away. very good.
Comment from Hotel Management
29 Oct 2019 by direzione, Hotel Management
Dear Guest,
we appreciated very much you enjoyed your stay with us!
