Ratings based on 27 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Hotel restaurant and bar were closed for our whole stay, no activities either, WiFi didn’t work and still charged daily resort fee
Comment from Hotel Management
7 Jun 2024 by Teach, Hotel Management
Please accept our sincere apologies for falling short. I truly appreciate the feedback which can only help us to improve. It is true that our restaurant is open for dinner Thursdays through Mondays at the moment (closed for dinner on Tuesdays and Wednesdays), although we do offer breakfast options 7 days a week - I can certainly understand that even though there are wonderful alternatives within walking distance of the resort, your expectation was that our restaurant would be open every evening. Regarding activities and our resort fee - we offer a wide variety of resort amenities available on request daily as part of the resort fee - including our bicycles, kayaks, river tubes, bird-watching binoculars, picnic blankets, sketch book & pencil sets, and yoga/meditation equipment. I note that during your stay we also offered nightly s'mores at our fire pits, and a complimentary yin yoga class - and I will follow up with the team to ensure that we are communicating this information to future guests well. Lastly, I am sorry to learn that you had difficulty with the wifi - which is not the feedback we usually receive. I appreciate the note and will follow up to ensure it is addressed for future guests. Once again, please accept my sincere apologies, as well as my thanks for sharing your feedback.
by A verified traveler
Posted 29 May 2024
Very friendly staffs, great location River Access, The Lodge restaurant has delicious cocktails & foods. Will definitely return soon!
Comment from Hotel Management
7 Jun 2024 by Teach, Hotel Management
Thank you for the many compliments. I'll be sure to share them with the entire team. Can't wait to welcome you back again soon.
by A verified traveler
Posted 27 May 2024
Nice rooms - a few details to work out - like the never drying shower curtain. But overall very nice stay and good sleeps.
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Thank you for sharing your experience with us. I'm so glad to hear you had an enjoyable stay and slept well. I've noted your comment about the shower curtain and will follow up with the team. Please join us again soon.
by A verified traveler
Posted 2 May 2024
The room are really clean and nice love all the interior in the room
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Thank you! We're thrilled to know you loved your stay with us. I'll be sure to share your compliments with the team. Please come visit us again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Thank you
by A verified traveler
Posted 11 Apr 2024
Beautiful and such tranquil place
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Thank you. We're thrilled to hear that you had a wonderful stay - and enjoyed the natural beauty of our special corner of the world.
by A verified traveler from Dublin
Posted 10 Apr 2024
Beautiful property location and courteous staff
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Thank you. I'll be sure to share your compliments with the team. Please visit us again soon!
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
27 May 2024 by Teach, Hotel Management
Wonderful! So glad you had a great stay!
by A verified traveler
Posted 27 Feb 2024
My encounter was exceptionally exasperating. Numerous 'complimentary' amenities were inaccessible due to weather, but charges were still applied. Several additional fees were not disclosed during check-in, and my inquiries resulted in a flood of emails containing excuses. The staff's impoliteness and lack of helpfulness further heightened my frustration. The restaurant service felt rushed, and the food was merely average. The location is attractive, but it certainly isn't worth the stress. I regret not reading reviews before visiting.
Comment from Hotel Management
27 Feb 2024 by Teach, Hotel Management
I am so sorry to hear that your experience communicating with us was so frustrating. And, I sympathize with your disappointment that some of our amenities were affected by the rain (our outdoor pool, and our firepits & s'mores). For the benefit of others who may be considering staying with us, kindly note that all taxes and fees are disclosed during the reservation process, and include a 10% resort fee which provides a wide range of amenities (rain or shine), 14.195% taxes, and a 1.00 per night Community Impact Program fee which is a donation to a local charity that does wonderful and important work. This reservation information is then also confirmed via email. Regarding your characterization that the staff was impolite, unhelpful, and sent you a flood of emails - I was both saddened and surprised by this - as we usually receive compliments about the kindness and generosity of the staff. After reviewing the email exchanges, I note that the team responded to each of your emails in a timely and professional manner, addressing your questions/concerns and thanking you for your feedback at each time. Again, I am truly sorry that your experience with us was so frustrating.
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by General Manager, Hotel Management
Thank you! So glad you had a wonderful stay. Please join us again soon.
