Ratings based on 105 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2022
Great location! The room with balcony is a great space.
by A verified traveler
Posted 12 Sep 2022
Great location,spacious room with lot of storage,loved the balcony with table and chairs. Bed was very comfortable.Breakfast was ok.
Negative thing- Staff doesn’t speak English.Staff wasn’t very friendly(all the men working at the reception). Only friendly person working there was woman with curly hair who made effort to communicate through phone translation.
by A verified traveler
Posted 16 Aug 2022 on Hotels
Room was excellent, service was excellent, Safe, easy check in-check out
Comment from Hotel Management
16 Aug 2022 by Team La Fontana, Hotel Management
Thank you very much fo, r your comment, it makes us continue working more, to be able to serve you better. We look forward to seeing you on your next visit to Guayaquil.
by A verified traveler
Posted 4 Jul 2022
Very friendly, quiet and safe.
Comment from Hotel Management
4 Jul 2022 by Team La Fontana , Hotel Management
Thank you very much for choosing us, we appreciate your rating. 😍
by A verified traveler
Posted 31 May 2022 on Hotels
Comment from Hotel Management
31 May 2022 by Team La Fontana , Hotel Management
Muchas gracias por su puntuación, nos ayuda a seguir adelante, esperamos su pronto regreso.
by A verified traveler
Posted 19 May 2022 on Hotels
Comment from Hotel Management
20 May 2022 by Team La Fontana , Hotel Management
Muchas gracias por preferirnos Sr. Francisco, lo esperamos pronto. 🤝🏻
by A verified traveler
Don’t let the pics fool you.
Posted 10 May 2022 on HotelsDon’t let the pictures fool you; the place looks run down, there are stains on the walls, missing paint, chipped doors, broken furniture, dirty shower, etc. The breakfast is ridiculously basic.
We had booked an executive room (with a balcony) and we got a regular room. They refused to move it to another room (apparently they overbooked their executives?) but also refused to refund us the price difference.
Also the neighborhood is really dodgy the minute it gets dark.
Stay away.
Comment from Hotel Management
11 May 2022 by Team La Fontana, Hotel Management
Its is unfortunate for entire team to read this situacion, we are a completely renovated and remodeled hotel in the best area of Guayaquil, we are 1 block from 9 of Octuber and 2 from Malecon 2000, sorround by all the torist, banking and comercial areas. Its not that i work here, but is the best location , a safe zone, security cameras and guards on every corner, we have 5 banks around us. The images that we promote are real, as other guest have posted them, the excutives room does not mean that it is only with balcony, there are 3 rooms that are promoted as excutive , 2 with balcony and 1 with out balcony, the last room is twice the size . Exceutive for us is with 1 KING BED , that we give you. When you check in it was indicated that you have to cancel us, his reservation was to be charged HOTEL COLLECT , he indicated that he wold do it later, on the day of his stay there was no complains, no claim, no observation, only at his check out when he was told that he had to cancel us and he did not cancel because he did not recive the room with a balcony and began to shout at the reception , we had never a situation like this, every thing we have in video, the recepctionist dis not know hopw to react and let him go with out canceling, he never paid and only hurting us with this comment his reservation was HOTEL COLLECT, and Expedia Knows this case. we feel sorry as the hard work we have biult is affected by this comment, since you yourselves can draw your own conclusions.
by A verified traveler
Posted 25 Apr 2022 on Hotels
My experience was beautiful, very professional team.very clean comfortable. I had a wonderful time. I definitely will recommend 100%.
Comment from Hotel Management
25 Apr 2022 by Team La Fontana , Hotel Management
Thank you very much for your comment, we are glad to read that you had a nice experience with us, we hope you come back soon. We are at your service
by A verified traveler
Posted 9 Apr 2022 on Hotels
Comment from Hotel Management
11 Apr 2022 by Team La Fontana, Hotel Management
Muchas gracias por su puntuación, nos alegra mucho, continuaremos con nuestro trabajo para ser los mejores. La esperamos pronto.
by A verified traveler from Cliffside park
Posted 17 Mar 2022
Excelente servicio, ubicacion, limpio y muy cuidadosos en todos los aspectos con sus clientes …
Comment from Hotel Management
11 Apr 2022 by Team La Fontana, Hotel Management
Muchísimas gracias por su comentario, nos alegra mucho que su estadía haya sido de su agrado. Gracias por su puntuación continuaremos trabajando para ser los mejores y esperamos verla muy pronto.
