Ratings based on 809 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
I have been staying in Hotel Palace for years and always come back. Rooms are clean and spacious, breakfast is included and is very good!! Hotel is very central to many things downtown, location is great! The staff is VERY NICE, I assure you that you will not find better and nicer staff anywhere else! Christian in reception is the BEST! You will feel at home at this hotel!
by A verified traveler
Posted 24 May 2024
Overall good experience. Staff very attentive and professional. I would stay there again.
by A verified traveler from North Miami Beach
Posted 23 May 2024
The staff is very friendly and i loved their services. They are unique because you feel at home.
by A verified traveler
Posted 8 May 2024
I don’t want to review this property
by A verified traveler
Posted 20 Apr 2024
Mi estadía en el hotel fue de 16 días, todo fue muy bueno, la limpieza, todos los empleados fueron muy amables, la comida tanto del hotel como la del área es muy buena, la cama son bien cómodas, servicio en recepción muy bueno.
Lo que no me gustó fue que la caja de seguridad la tienen en recepción y es muy inconveniente.
by A verified traveler
Posted 18 Apr 2024
by A verified traveler from Mount Vernon
Posted 16 Apr 2024
It was an old hotel but renovated . They need larger and smart TV's. The gym was just a treadmill, elliptical and a total body machine. Didn't get, my free upgrade. It's downtown so the neighborhood is not the safest at night but the staff are amazing. The hotel smelt great. Tips for coffee makers to be placed in rooms and for cookies to be included at the coffee station downstairs...oh and have tea as an option there as well.
by A verified traveler
Posted 17 Mar 2024
Very attentive staff
by A verified traveler
Posted 10 Mar 2024
You need more tv channels in English. Brochures for places to visit. Everyone was really nice and friendly.
by A verified traveler
Home comfort in downtown Guayaquil
Posted 5 Mar 2024 on HotelsOlder elegant hotel. Everyone was very welcoming from doorman to front desk to breakfast staff. Location is right downtown close to parks and stores and restaurants. Although we ate at the hotel which had a delicious selection of foods. Room was very clean and quiet. Recommend for business or personal stay.
