Ratings based on 749 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
The staff was amazing!!
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Hugo, We are glad to know that you enjoyed your stay and the good service of our staff. We hope you will visit us soon. You will always be welcome.
by A verified traveler
Posted 26 Apr 2024
Me gusto el detalle de glovos y un pastel en mi cumpleaños .. att. Mario Quinonez
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Estimado Sr. Quinonez. Gracias por darnos la oportunidad de celebrar un día importante con usted, al mismo tiempo gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.Esperamos verlo pronto!
by A verified traveler from Downey
Posted 22 Apr 2024
The location is next to a casino and bars. Very noisy on The weekend. The staff at the front desk were not friendly and they took too long to give us the room. Parking is another issue. Being such a recognized hotel chain should have a better parking service. The ticket control system is poor and also the people at front are not doing a good job activating the paper cards they use for parking. We have to go back twice to get the ticket validated to be able to get out of the parking facility, still did not worked. The guy at the door ended up opening the gate so we can get out. Horrible! this happens all the time we were exiting the parking lot. Never go back tho this hotel!
by A verified traveler
Posted 20 Apr 2024
This was great for my family! Staff was friendly and helpful.
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Tiffany,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Abby,Thank you for your visit and feedback. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 9 Apr 2024
Very nice environment
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Estimado Alex, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear JanetThank you for your visit. We are concerned about the score given and we will work on any opportunity we may have.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Estimado Vittorio. Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.
by A verified traveler
Posted 3 Apr 2024
Good relaxed
Comment from Hotel Management
5 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear John,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.
