Ratings based on 410 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chaguanas
Posted 20 Apr 2024
The facility is in desperate need of an upgarde. You hear all the road noise. The furniture is dated, the bathrooms are dated, bed is uncomfortable. Additionally the front desk check in is poor. I booked a jinipr suite ant had to move to a regulat room with no eefund. Overall substandard
by A verified traveler
Posted 6 Apr 2024
The staff treated me very good satisfying all my needs
by A verified traveler
Posted 31 Mar 2024
Excellent facilities and excellent service. Located in a quiet area but with all the facilities. I felt very comfortable and calm
Comment from Hotel Management
1 Apr 2024 by Gerencia Administrativa, Hotel Management
Thank you for your preference!
by A verified traveler from Gardner
Posted 25 Mar 2024
Not the best and not the worst. AC is lacking as it only worked in the bedroom. The “free” airport shuttle isn’t free ($10) and didn’t show up anyway. Breakfast is a bright spot. Plenty of egg and pancake choices. They charge more if you want meats. The hotel is pretty run down and doesn’t look like it’s had any upgrades since 1990. Beds are clean and comfortable. Staff were professional and kind.
by A verified traveler
Posted 15 Mar 2024
by A verified traveler
Posted 13 Mar 2024
I like that it was walking distance to stores and bars/restaurants.
by A verified traveler
Posted 13 Mar 2024
The staff were very kind. The breakfast was delicious and the beds were comfortable
by A verified traveler
Posted 13 Mar 2024
I liked that it was close to the airport. Receptionist was very nice. Breakfast was very nice. Had courtesy shuttle to the airport. For the price it was good. I wish they would fix up the faucet in the bathroom.
by A verified traveler from Georgetown
Posted 9 Mar 2024
Great place to stay in Guatemala. Specially it is pet friendly, large rooms, clean and friendly staff, close to the airport, great breakfast in the morning and airport shuttle to the airport. The only issue is the shuttle runs 7am to 2pm. If you have evening de departure you pay for the shuttle.
by A verified traveler
Posted 8 Mar 2024
Good attention. Delicious breakfast.
