Ratings based on 260 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2020
No estaban funcionando como hotel. Me hicieron perder el tiempo
by A verified traveler
Posted 11 Oct 2019
Comment from Hotel Management
3 Nov 2019 by Recepción , Hotel Management
Agradecemos su opinión. Esperamos que nos visite en un futuro cercano.
by A verified traveler from Salt Lake City
Posted 18 Aug 2018
1. Cockroaches.
2. The Concierge was supposed to insure that my son
s airport shuttle had him to the airport by 16:00 hours. THEY DIDN"T EVENT CALL THE SHUTTLE UNTIL 16:00 HOURS.
As a result my son missed his flight and is STUCK in guatemala for 4 days.
Comment from Hotel Management
1 Sep 2018 by Julio Carrillo / Front Desk, Hotel Management
We are truly sorry to hear that your experience was bad, we took the necesary actions to ensure it doesn´t happen again.
by A verified traveler from Texas
Posted 30 Jul 2018
It was nice and clean...great for night before our flight. Close to airport
Comment from Hotel Management
1 Sep 2018 by Julio Carrillo / Front Desk, Hotel Management
Thank you for the feedback
Julio Carrillo / Front Desk
Recommended
for Everyoneby A verified traveler from Maryland, U.S.
Posted 23 Jul 2018 on CheapTickets
Overall a good experience. Rooms were clean; food was good; staff was friendly. Perfect location if you have to visit the US embassy. 24 hour armed security guards a big plus. One window a/c was noisy so we turned it off, but since the season was cool it was not a big deal. Someone pilfered half of my wife's Dove shampoo bottle.
Comment from Hotel Management
1 Sep 2018 by Julio Carrillo / Front Desk, Hotel Management
Thank you for the feedback.
Recommended
for Everyoneby A verified traveler from houston tx
Excellent experience, will stay again ;)
Posted 31 Jan 2018Excellent experience, will recommended ;) stayed two days, excellent food, really friendly staff, thank u very much ;)
by A verified traveler from San Salvador, El Salvador
$32 for a breakfast that worth $3-5
Posted 3 Jan 2018Family trip to Guatemala, i reserved 2 nights for 2 adults and 2 kids, picked the hotel as is a good neighborhood, the rate and the free breakfast. The manager refused to give us the 4 breakfast as he said the hotel only received confirmation for 2 adults even when i showed him and forwarded the email confirmation from Expedia, he wanted me to pay $32 for each of the kids and one of them is only 2 years old.
The room has a lot of humidity, the baby and i got a cough, my wife got a cold.
The elevator was partially working, had to wait for someone on the staff to move it up and down.
Not what you expect on a $98 room hotel.
by A verified traveler
Posted 20 Dec 2017
The staff is nice and helpful, but that is the best thing about this hotel. We found two roaches in our room as soon as we walked in and two very long hairs in the sheets!! The manager gave us a different room, but not a good experience.
Recommended
for Everyoneby A verified traveler
Posted 9 Nov 2017
Great location walking distance from the US embassy.
Comment from Hotel Management
13 Nov 2017 by Cesar Rodas. Reservations Department, Hotel Management
We thank you for your comments. We hope to see you back soon. Have a great day.
Best regards.
by Richard
It was OK
Posted 9 Jul 2017 on HotelsIt was OK for the price but I expected more in terms of room size, bathroom accesories, telephone use explanation, etc.
