Ratings based on 769 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Very clean
Comment from Hotel Management
29 Apr 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Angelina, we are very glad that we fill your expectations during your stay at Hilton Garden Inn and that the cleanliness was a hit! We hope to see you soon!
by A verified traveler
Posted 14 Apr 2024
The front desk staff was very nice. We were referred to an excellent restaurant across the street. They got us a cab to the airport early the next morning. Very efficient.
The room was spacious and very clean.
Comment from Hotel Management
22 Apr 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Roylynn, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our Front Desk Team helped you with everything during your trip. We would be more than delighted to welcome you again!
by A verified traveler
Posted 5 Apr 2024
Fríendly staff. Secure
Comment from Hotel Management
12 Apr 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Rita, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Victor,We are very sorry we did not provide the experience you were expecting. We will appreciate your comments about your recent stay; this will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards,
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Estimada Carol, gracias por tomarse un momento de su tiempo y calificar su reciente estadía. Nos motiva a seguir mejorando para cada uno de nuestros huéspedes. ¡Lindo día!
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Estimado Juan! nos alegra saber que cumplimos con todas sus expectativas durante su estadía en nuestro hotel. ¡Esperamos que vuelva pronto!
by A verified traveler
Not sound proof walls
Posted 14 Jan 2024 on HotelsThe walls are thin I heard some neighbors yelling
Comment from Hotel Management
15 Jan 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Deanna, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the noise in the room. Your comments will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
31 Jan 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Waldemar, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Comment from Hotel Management
10 Jan 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Luis, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
by A verified traveler
Posted 4 Jan 2024
Highly recommended!
Comment from Hotel Management
10 Jan 2024 by Hilton Garden Inn Guatemala City, Hotel Management
Dear Marvin, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that you highly recommend us!Come back soon!
