Ratings based on 519 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2023 on Hotels
by A verified traveler
Posted 20 Oct 2023 on Hotels
I have been staying at Ocean Hotel in Guangzhou whenever I travel to Guangzhou. The Hotel is within walking distance to the metro station and amenities.
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023
Comment from Hotel Management
23 Aug 2023 by Sales Manger - Ivy, Hotel Management
Dear distinguished guest, Thank you for choosing Ocean Hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your recent experience with us on expedia.com . It is a pleasure to learn of your satisfaction with the hotel’s location and guest room environment. We are happy to receive such recognition. We have noted your valuable feedback on your impression of the hotel exterior. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you back soon.
by A verified traveler from Fort Laduerdale
Posted 4 May 2023
I have been staying in the hotel for 8 years and it have been very good every stay
Comment from Hotel Management
23 Aug 2023 by Sales Manger - Ivy, Hotel Management
Dear distinguished guest, Thank you for choosing Ocean Hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your recent experience with us on Hotels.com . It is a pleasure to learn of your satisfaction with the hotel’s location and guest room environment. We are happy to receive such recognition. We have noted your valuable feedback on your impression of the hotel exterior. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you back soon.
by A verified traveler
Posted 14 Jan 2020 on Hotels
Comment from Hotel Management
17 Jan 2020 by Assistant Manager-Moon, Hotel Management
Dear distinguished guest, thanks for your support, it is our pleasure to serve you.Looking forward to you coming next time.
by A verified traveler
Just a average property
Posted 21 Dec 2019 on HotelsJust a average hotel based on Guangzhou scene, best part is location is in centre of the city , Guangzhou extend a lot so everything is near by but not walking
Comment from Hotel Management
17 Jan 2020 by Assistant Manager-Moon, Hotel Management
Dear distinguished guests,thanks for choosing to stay in the ocean hotel. Thank you for your praise and recommendation. All we have done is for your satisfaction. Looking forward to your visit again. We wish you a happy life and a smooth work.
by A verified traveler from MELBOURNE
Posted 27 Oct 2019
Nice hotel but staff lies the price of breakfast. Quoted one price then charged another. Getting taxi a nightmare. Bell boys would arrange Didi but then charge five times fair n pocket the money. Not happy
Comment from Hotel Management
30 Oct 2019 by Assistant Manager-Moon, Hotel Management
Dear guests, Thank you for your stay and comments!
The hotel is constantly striving to create a warm and comfortable living environment for its guests.
We`re sorry that we didn't bring you a perfect experience this time.
As for your feedback about the different breakfast prices, because the breakfast prices during the Canton Fair are inconsistent with the price during the non-fair period. Maybe the employee's communication and expression caused your misunderstanding. We apologize for your inconvenience. We will strengthen the training and hope to bring you a better experience in the future.
As for the questions you pointed out about the taxi price, due to the difficulty of taking a taxi in the peak period, in order to solve the urgent needs of the guests, the bellman will make an appointment for the guests through DIDI taxi application with the consent of the guests. The price was quoted from the application.
Thank you again for staying here. All staff of Ocean Hotel sincerely hope to have more opportunities to serve you. All the best wishes for you!
by A verified traveler
Rude and discriminating
Posted 26 Oct 2019 on HotelsStayed with my wife which was not Chinese on the stay and when we come back to the room they thought she was a working girl and requested her to sign in with her id as they said she is working girl to her . She was mostly embarrassed and they made us go to the check I. Counter and made a big joke about showing her id which was in our room . Upon heavily explaining to them check your computer many times they finally did and said ok go . No apologies were given
Comment from Hotel Management
30 Oct 2019 by Assistant Manager-Moon, Hotel Management
Dear distinguished guests,thanks for your detailed comments and sharing. I am sorry that you are not satisfied with this stay. We will report back to the management on every valuable suggestion you mentioned, and follow up the investigation to avoid the recurrence of the similar situation. In the future, we will certainly strive to improve the quality of service. Hope to bring you a new experience when you check in next time, we sincerely invite you to come again!
by A verified traveler from London
Posted 25 Oct 2019
Management and staff trying to please on difficult property conditions
Comment from Hotel Management
28 Oct 2019 by Assistant Manager-Moon, Hotel Management
Dear distinguished guest, thanks for your support, it is our pleasure to serve you.Looking forward to you coming next time.
