Ratings based on 297 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Nice and friendly staff, easy access around the property
Comment from Hotel Management
29 Apr 2024 by ALLIE, Hotel Management
Dear guest: Thank you for your support of Grand International Hotel! Your affirmation is our driving force for continuous improvement! We sincerely look forward to your coming again to feel the changes and differences of the hotel every day.
by A verified traveler from long beach
Posted 25 Apr 2024
The room needs a major update. The carpet is too old and dirty
Comment from Hotel Management
29 Apr 2024 by ALLIE, Hotel Management
Dear guest: Thank you for staying at Grand International Hotel, the hotel surrounding entertainment, dining, shopping and other supporting services are very perfect. The hotel attaches great importance to your valuable opinions, and has feedbacks to relevant departments to follow up and improve in time. The hotel will continue to strengthen the improvement and training of detailed services, and strive to provide better service for every guest. We sincerely look forward to your coming again to feel the changes and differences of the hotel every day!
by A verified traveler
Posted 14 Mar 2024
The room is clean. The staffs are very nice and helpful!
Comment from Hotel Management
14 Mar 2024 by rsvn, Hotel Management
Dear Guest,It was a great pleasure having you stay at Grand International Hotel, Guangzhou. Thank you for sharing your feedback about your stay experience with us. We are delighted to know that you had enjoyed your stay and you were satisfied with the services provided. Receiving such positive feedback from our customer motivates us to further improve our commitment to delivering excellence service. Once again, thank you for your valued patronage. We look forward to welcoming you again.
by A verified traveler
Posted 12 Jan 2024 on Hotels
Well managed hotel in a busy city.
Comment from Hotel Management
20 Feb 2024 by ALLIE, Hotel Management
Dear guest: Hello! Thank you for your support of Jiayi International Hotel! Your satisfaction makes us very pleased, we will take your encouragement to continue to move forward, for each guest to create a more comfortable and warm environment, to provide more satisfactory service, I hope you can continue to support!
by A verified traveler
Posted 8 Dec 2023
The cleaning crews on my floor (F10) are very helpful and professional. Well done.
by A verified traveler
Posted 23 Oct 2023 on Hotels
Good hotel
Comment from Hotel Management
25 Oct 2023 by ALLIE, Hotel Management
尊敬的宾客：您好！感谢您对嘉逸国际酒店的鼎力支持！您的肯定是我们不断提高的动力！诚挚期待您的再次光临感受酒店每一天的变化与不同。
by A verified traveler from long beach
Posted 5 Oct 2023
The staff was very kind and service-oriented.
Although the property itself seems a bit older, the hotel has been well maintained.
Comment from Hotel Management
25 Oct 2023 by ALLIE, Hotel Management
Dear guest: Thank you for your support of grand International Hotel! We will continue to move forward with your encouragement, and strive to make the service more detailed and sincere, and sincerely look forward to your stay again!
by A verified traveler
Posted 1 Sep 2023
Hotel has clearly seen its better days but it hasnt been upkept to its best. Carpet are a bit stained throughout but good quality and clean. I had a non-smoking business suite but previous visitors smoked inside the room and left it smelling like ashtrays. Staff gave a airfilter which helped but still smelly.
Unfortunately you can still smoke indoor public places in China, but the hotel should put some roles to separate them.
They have robots for room services which make things quite efficient, except if it's something you have to pay for straight away, then they send staff to persist.
All the lanes in the swimming pool was closed everyday between 10am-12noon for wxternal paid swimming lessons. So no hotel guests allowed. The reception lied saying the lifeguards had to take breaks during these hours.
The gym is there but no lighting.
The steamroom has turned into a cleaning storage room so not available either.
When I came back at the end of the day with child carrying bags of shopping, the two doormen stood there watched us and continued chatting with hands on their back. It would be nice for them to offer me a hand.
Staff was generally quite professional and facilitating. But lots of improvements are yet to be made.
Comment from Hotel Management
26 Sep 2023 by ALLIE, Hotel Management
Dear guest: Hello! Thank you for staying at Grand International Hotel, the hotel surrounding entertainment, dining, shopping and other supporting services are very perfect. The hotel attaches great importance to your valuable opinions, and has feedbacks to relevant departments to follow up and improve in time. The hotel will continue to strengthen the improvement and training of detailed services, and strive to provide better service for every guest. We sincerely look forward to your coming again to feel the changes and differences of the hotel every day!
by A verified traveler
Posted 11 May 2023
Wonderful service!
Comment from Hotel Management
20 Jun 2023 by ALLIE, Hotel Management
尊敬的宾客：您好！感谢您对嘉逸国际酒店的鼎力支持！我们会带着您的鼓励继续前行，努力将服务做的更为细致化、真诚化，诚挚期待您的再次入住！
by A verified traveler
Posted 5 May 2023
Comment from Hotel Management
20 Jun 2023 by ALLIE, Hotel Management
尊敬的宾客：您好！感谢您对嘉逸国际酒店的鼎力支持！我们会带着您的鼓励继续前行，努力将服务做的更为细致化、真诚化，诚挚期待您的再次入住！
