Ratings based on 189 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
A very nice hotel. The room is high tech. Toilets in the room are all automatic flush. We booked a suite this time and the room is super nice. Business lounge on 27th floor is great and the staffs are very attentive.
We will definitely stay at Conrad when coming to Guangzhou next time.
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you enjoyed the high-tech room features and the excellent service provided by our team members. It's great to know that you had a positive experience at our 27F Executive Lounge. Your words are a big encouragement to our team members, we believe fulfilling small details make your stay different. We look forward to welcoming you back to Conrad Guangzhou on your next visit.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 30 Mar 2024
Lovely rooms and the staff were amazing throughout!
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
28 Dec 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Great stay but service can be improved
Posted 19 Nov 2023 on HotelsLove the size and cleanliness of the room and accessible to down town shopping. Service was lukewarm from receptionist and the staff at main door. No smile or greeting from staff at the main door and they did not offer any help with the luggage during our departure. Overall still a very comfortable stay but don’t expect customer service from the staff like any other international hotels
Comment from Hotel Management
22 Nov 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. We are delighted to hear that you enjoyed the size and cleanliness of your room, as well as the convenient location for downtown shopping.We are disappointed to learn that the service did not meet your expectations. We sincerely apologize for any lack of warmth or assistance you experienced during your stay. Please rest assured that we will address this with our team to ensure that all of our guests find the outstanding experiences they have come to expect from our brand. Thank you again for your feedback, we hope you will consider staying with us again if you return to Guangzhou.
by A verified traveler
Posted 7 Nov 2023
Good
Comment from Hotel Management
20 Nov 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 27 Oct 2023
feel like home
Comment from Hotel Management
31 Oct 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are very pleased to hear that you had a great time in our hotel.Our team will consistently deliver flawless service for each guest. Thank you for your comments again, it is our great honor to have you as our guest, my team and I are looking forward to welcoming you back soon.
by A verified traveler
Posted 27 Oct 2023
Comment from Hotel Management
20 Nov 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 21 Oct 2023
Its was very good, great breakfast. Friendly staff and all my apps work in the hotel
I
Comment from Hotel Management
23 Oct 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are very pleased to hear that you enjoyed the stay in our hotel, we are very lucky to located in such an iconic place in Guangzhou. We did notice that you didn't find a café or bar in the afternoon, actually we have lobby lounge on the 1st floor and executive lounge on the 27th floor to provides food and beverage service（alcoholic beverages included）. Our apology that our team members did not meeting your needs and recommend restaurants to you, we have undertaken additional training exercises to improve this important area, please accept my sincere apologies for the inconveniences Again we are appreciated to having your feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Unpleasant stay
Posted 3 Oct 2023 on HotelsWe had the most unpleasant one night stay at Conrad Gongzhou. 1. The receptionist told me that the hotel only provides 2 bottles of water per room & we would be required to pay for any extras. 2. when we entered into the room, it was very warm & uncomfortable. The air conditioning was set at 25.5 Celsius which is 80degree F in the US. Even though I turned it down to 16.5C, it only went down to 22 Celsius in the morning. It was definitely not working properly. 3. When we checked-in the receptionist informed us that the bellhops are very busy & would not be available for a long time & suggested we bring our luggages to the room ourselves. 3. When we arrived at the entrance, no bellhops offered to take our luggages into the hotel lobby.
I wouldn’t recommend this hotel or Conrad branded hotels to anyone. Subpar hotel.
Comment from Hotel Management
31 Oct 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are here to give out our sincere apology for failling your expectation and give out a unsatisfy solution to solve the problem. Your comment about our service has been well received by our related departments, after additional training excercise and discussion, our service would be delivered better and greater. Please accpept our apologies for all the inconveniences and unsatisfaction caused. Again we are very appreciated with your feedback, it is our great honor to have you as our guest. We are looking forward to welcoming you back to Conrad Guangzhou soon.
