Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2019
by A verified traveler from Oxford, UK
Posted 5 May 2019
High quality hotel with good fitness facilities including an outdoor and indoor pool (water is a bit cold though). Rooms are huge with a very comfortable bed, and are very clean and well maintained.
WiFi in rooms is not great, better in the lobby. No bar that I could find and info on where the two restaurants are located was poorly signposted and poor info on them in the room. They are on level B by the way.
E-cafe Western restaurant was ok, but they literally had the same buffet selection every evening. Breakfast options were fine for western taste, but very expensive. I didn’t try the Cantonese restaurant.
Very little I could find to do in the local area other than the sports facilities. No bars or restaurants within easy walking distance, but there is a small supermarket next door.
Convenient 10-20 minute drive to the canton fair in the free shuttle bus provided, dependant on traffic. Staff spoke enough English to deal with booking taxis etc. Be aware there are two chateau star river hotels in Guangzhou so make sure you have the full mandarin address with you when getting a taxi back to it.
It would be on my shortlist to stay again, but the poor WiFi in the room and lack of a bar stop it from being my 100% go to option. If they sorted those I would stay there every time I visit Guangzhou!
by A verified traveler
Posted 30 Apr 2019
It's in the middle of nowhere. Very slow check in as only 1 person spoke English. And also they are using very strong airfreshner at the lobby that was actually causing real headache.
by A verified traveler
Posted 12 Mar 2019 on Hotels
This is an amazing hotel. The places oozes luxury, the rooms are brilliant, the staff cannot do enough for you, the food is out of this world and there are some parks nearby with lovely walks along the river.
Only small criticism is that drinks and food are slightly expensive but the expected cost for a 4 or 5 star hotel.
by A verified traveler
Posted 4 Mar 2019 on Hotels
My stay at the hotel are not to bad, the services are great and hotel staff are friendly. The only thing is that my room do not have a sofa and small table only with a working table with a chair, if a room with 2 person there will be no place to sit but only on the bed.
by A verified traveler
Posted 29 Oct 2018
Recommended
for Personal Eventby A verified traveler
Posted 18 Jan 2018 on Hotels
Nice hotel and staff but room wasn’t very clean
Comment from Hotel Management
10 Mar 2018 by Stephen Wu, Hotel Management
Dear guest, thank you for choosing Chateau Star River Peninsula and with precious time sharing your feelings.We are honored to be satisfied with the service of our hotel.We are very sorry to know that you failed to meet your expectations. The room hygiene problem you mentioned in the comments, we attach great importance to it, and have already sent your questions to relevant departments to actively improve such problems.Your satisfaction will be the greatest driving force for our continuous improvement in the future. We sincerely look forward to your coming again!
by Stephen
Nice and clean room. The front office service is e
Posted 23 Sep 2017 on HotelsFantastic
by Jietan
Posted 21 Jul 2017 on Hotels
a little bit far from chimelong park
by A verified traveler
Not a good hotel for business travelers
Posted 18 May 2017The hotels internet was beyond poor. I had to summons help ( finally receiving a router) three times. When checking out and telling the clerk of the problem, she advised me that many many guests complained of the same problem, which suggests the hotel management could not care less to fix the problem. After my first day of trouble, I asked for a free breakfast or something for all the headaches and was denied such. Service not up to par. Hotel was nice, very clean, but in a so so location.
