Ratings based on 101 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2024
Front desk and consignteur were great.
by A verified traveler
Not the best staff try hard
Posted 2 Jan 2020 on HotelsThe room stunk like smoke soon as we walked in. Nothing like the photo on Hotel.com. Warn down and old looking. One advantage not to be totally negative was the location was great. Besides a good shopping centre for all Mahony brands
Oh don’t get the breakfast package you better off eating from the street than what they provide
Comment from Hotel Management
5 Jan 2020 by Tina, Hotel Management
Thank you for your feedback.
We read with much concern about the unpleasant experience you encountered during your previous stay with us.
We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.
Please contact me at 86-20 8513 0388 so that we can take remedial action to ensure incident like this will not happen again. Thank you.
Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
by A verified traveler
Posted 4 Dec 2019
Room was clean, and breakfast was great and has variety. Reception staff lacked greetings, and room air-conditioning was erratic.
Comment from Hotel Management
5 Dec 2019 by tina, Hotel Management
Thank you for sharing your feedback about your stay experience with us.we are truely sorry to hear about your unpleasant experience, I therefore wish to extend to you my sincere apologies. and we hope to welcome you again.
by A verified traveler
Posted 28 May 2019
by A verified traveler
Posted 6 May 2019
Although e hotel is q old, but it is clean n neat. Service is good.
Comment from Hotel Management
2 Jul 2019 by sun, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
by A verified traveler
Posted 21 Apr 2019
by A verified traveler
Posted 26 Feb 2019 on Hotels
by A verified traveler
Posted 4 Dec 2018
Good location, close to shopping malls. Rooms is almost like a full size apartment
Comment from Hotel Management
24 Dec 2018 by Volcano, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our location and facilities. We hope to welcome you again.
by A verified traveler
Posted 4 Dec 2018
Location is central. The staff are warm and friendly. Huge shopping mall next to it. Plenty of eating places nearby.
Comment from Hotel Management
24 Dec 2018 by VOLCANO, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
by A verified traveler
Terrible Service
Posted 9 Aug 2018 on HotelsDo not pay extra for third person!!! I booked a room for three, with breakfast, Ascott says that breakfast is only for two. Room was not ready when my mom arrived. To be fair the manager offered a late check out.
Comment from Hotel Management
20 Sep 2018 by volcano, Hotel Management
Thank you for taking the time to provide us with your feedback .
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.
I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that the staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication.
Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.
