Ratings based on 17 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 19 Dec 2023
Communication was great with the owners/managers. Olga was exceptionally helpful. Our room, however, was not pleasant. No hot water in the kitchen. No hot water in the bathroom sink plus faucet handle fell off. No shower curtain until we asked for it. Broken toilet roll holder. Handwritten notes asking for maid tip (no service ever) and also to take care of trash (no bags provided), Mop bucket left in room with mop in it. My sister got locked in her room as the door lock jammed. Freezing room. The grounds of the property are lovely, as is the restaurant. I am sure some of the other rooms don’t suffer from the same problems but it made our stay uncomfortable. It makes me sad to write this, but maybe our room was simply overlooked. It should be made clear that this 2-bedroom loft requires a 48 stair climb total. again, Olga was great and was all the communication with the staff.
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
30 Nov 2023 by Equipo las Cuatro Puertas, Hotel Management
¡Gracias por tomarse el tiempo de dejarnos su evaluación! Esperamos que pronto vuelvan
by A verified traveler
Posted 26 Aug 2022 on Travelocity
The hotel/apartment was centrally located and made getting around easy. Sitting on the balcony became one of my favorite pass times. The kitchen was well stocked with the basics so you have what you need to cook and enjoy great meals.
Recommended
for Everyoneby A verified traveler from Texas
Very pleasant stay in Guanajuato
Posted 13 Feb 2018The hotel had a lot of space with a nice little private patio in the back. Francisco was very nice and allowed us to leave our luggage with him while we travelled to other cities in Mexico even though we had already checked out of his hotel. Everyone in the city was very friendly and we had a great time.
Comment from Hotel Management
17 Feb 2018 by Mariela Domenzaín, Hotel Management
Dear guest. We appreciate your comments. We hope your stay has been pleasant. We hope to see you soon!
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Mariela Aguilar, Hotel Management
Miguel, gracias por tus comentarios. ¡Te esperamos pronto!
by A verified traveler
Muy limpio y excelente ubicación.
Posted 18 Dec 2023 on HotelsMuy limpio y excelente ubicación.
Ubicado en el centro, muy limpio.
Muy amable atención de Mariela y Francisco.
El estacionamiento con pago adicional muy cercano.
Ideal para recorrer el centro a pie.
by A verified traveler
Posted 14 Dec 2023
