Ratings based on 630 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Was a wonderful place to stay!
Posted 24 Feb 2024 on HotelsI have booked and stayed many times here with friends, the place was great, although it's wonderful location is perfect, it's appeal has changed for us, they no longer have breakfast included, but, is still a great deal for a full hot breakfast,The deal breaker is that there is now a rooftop bar /dance club that, 2 doors over has extremely loud music,and singing which stays open till 3am on week nights,we were there on a Wed & Thurs night. And when you are travelling and booking hotels with friends, SLEEP is very important part..
Comment from Hotel Management
26 Feb 2024 by Hotel Santa Regina, Hotel Management
Thank you for share your opinions with us.We sorry for the noise, unfortunately is a disadvantage for our location.
by A verified traveler
Posted 18 Feb 2024
Nice rooms, friendly staff. Close to most of the touristic places. Easy to get around.
Comment from Hotel Management
20 Feb 2024 by Hotel Santa Regina, Hotel Management
Thank you so much for you rating and comments. We hope you enojyed your stand with us.
by A verified traveler
Friendly, efficient, pleasant.
Posted 14 Jan 2024 on HotelsGina, Oscar, Boylys & Miguel-Agnel - are all assets to the hotel group that owns the Santa Regina. They also algo several other properties in the central zone of Guanajuato.
Comment from Hotel Management
20 Feb 2024 by Hotel Santa Regina, Hotel Management
Thank you very much for you rating and opinion. We hope you come back with us in the future.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
20 Feb 2024 by Hotel Santa Regina, Hotel Management
Gracias por su calificación. Esperamos que su experiencia haya sido agradable.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
20 Feb 2024 by Hotel Santa Regina, Hotel Management
Gracias por su calificación. Esperamos que haya tenido una buena experiencia con nosotros y tenerlo de vuelta en el futuro.
by A verified traveler
Posted 31 Dec 2023 on Hotels
The location is great, room immaculately clean, however, there is no sleeping at that place. You hear every car that drives by and music from a club nearby is unbearably loud. I went to the reception at 1:15am, exhausted, and was told that music would stop at 3am.
Comment from Hotel Management
20 Feb 2024 by Hotel Santa Regina, Hotel Management
We apologize for the inconveniences. Unfortunately the street is very noise and we have no control about it.
by A verified traveler
Posted 27 Nov 2023
Nice place
Comment from Hotel Management
29 Nov 2023 by Hotel Santa Regina, Hotel Management
Gracias por su comentario y su preferencia, saludos
by A verified traveler
Posted 17 Nov 2023
Excellent location, nice butttt the bathroom had bad shower, all water comes out to the entire bathroom, and needs another mirror up of the table, in the room
The personal very nice and helpful.
Comment from Hotel Management
17 Nov 2023 by Hotel Santa Regina, Hotel Management
Gracias por su comentario lo chacamos para mejorarlo Buena tarde
by A verified traveler
Posted 13 Nov 2023 on Hotels
It is a fantastic place in an old house
And the location is excellent
Hotel is clean, staff members are very nice and helpful (to tell the truth, everybody in Guanajuato is)
Don’t expect the amenities of the high end American hotels, but, who needs that when you are in the middle of one of the most beautiful cities in the world
Comment from Hotel Management
14 Nov 2023 by Hotel Santa Regina, Hotel Management
Gracias por sus comentarios que bueno saberlos contentos. Saludos
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Hotel Santa Regina, Hotel Management
Saludos y gracias por su preferencia
