Ratings based on 984 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Cons: useless front desk staff, unreliable internet(for a conference centre this seems wierd), no safes in room. Pros: nice property, spacious rooms, great pool area, 15 min walk from the action for those who like to walk to i wouldnt walk back alone
Comment from Hotel Management
8 Apr 2024 by Reservaciones, Hotel Management
Apreciable huésped gracias por evaluar nuestro servicio
by A verified traveler
Posted 1 Apr 2024
Lack of customer service, durty and no Wi-Fi
Comment from Hotel Management
1 Apr 2024 by Reservaciones, Hotel Management
Apreciable huésped lamentamos lo sucedido, sus comentarios nos ayudan a ofrecer un mejor servicio
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Reservaciones, Hotel Management
Apreciable huésped gracias por evaluar nuestro servicio
by A verified traveler
Necesita mantenimiento
Posted 4 Mar 2024 on HotelsEl hotel no es el mejor ubicado pero se agradece que tenga estacionamiento y este relativamente cerca del centró de guanajuato ya sea caminando o en carro.
El hotel necesita mucho mantenimiento, la cama suena cada que te mueves, las llaves se sienten safadas inclusive aveces cobtinuan tirando un poco de agua, el baño del cuarto tenia moho y el aire acondicionado hacia muchisimo ruido
Comment from Hotel Management
4 Mar 2024 by Reservaciones, Hotel Management
Apreciable huésped sus comentarios nos ayudan a brindar un mejor servicio
by A verified traveler
Posted 26 Feb 2024
It just suffers from a few key areas to make it a great option, examples really poor WiFi speed, not having shampoo in the showers and those damn lamps above the bed we hit our heads multiple times really bad positioning
Comment from Hotel Management
29 Feb 2024 by Reservaciones, Hotel Management
Apreciable huésped gracias por sus comentarios
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Reservaciones, Hotel Management
Apreciable huésped gracias por sus comentarios
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Reservaciones, Hotel Management
Mucchas gracias por sus comentarios
by A verified traveler
Posted 12 Jan 2024
no good food options
Comment from Hotel Management
13 Feb 2024 by Reservaciones, Hotel Management
Apreciable huésped, nos alegra haber cumplido con sus expectativas.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Reservaciones, Hotel Management
Sus comentarios nos ayudan para ofrecerle un mejor servicio
by A verified traveler
Posted 2 Jan 2024
Bonito, cómodo, y no muy retirado del centro histórico.
Comment from Hotel Management
8 Feb 2024 by Reservaciones, Hotel Management
Muchas gracias por sus comentarios
