Ratings based on 443 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
The staff at this hotel are amazing. Everyone was super helpful and kind. The views from this hotel are amazing. Surprisingly good wifi.
Everything else is average at best, unfortunately. It's not a high end hotel but even for a modest hotel, the constant smell of sewage from the bathroom and the sink is kind of unforgivable. It's also got really poor sound isolation so on Saturday night, we were awake in bed, with all the other loud guests who were running and screaming in the halls until 3am. The lack of water pressure, very little hot water and dirty looking clean towels and sheets are unappealing. The breakfast buffet is not good. Fortunately, town is very close by, is very beautiful and you can get really good food and coffee there.
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
4 Sep 2023 by Gerencia, Hotel Management
Muchas gracias por su evaluación, esperamos recibirlos nuevamente.Saludos
by A verified traveler
Posted 28 Nov 2022
by A verified traveler
Posted 31 Oct 2022
False Advertisement, Publicidad Falsa! Property too far from city center not a 14 min walk. Hotel located on top of a hill with a very hard walking incline to access the Hotel.
Not recommended too families with children, staff is not knowledable and not willing to help!
I cancelled & was charged the full amounts per room! Staff hangs up the phone when calling for help.
Worst experiance ever!
Comment from Hotel Management
2 Nov 2022 by Manager, Hotel Management
Hi Javier. We are sorry to read your comment. For us all comments are important and listening to the guest is much more.We will work with your opinions to improve.I would like to comment that: Our hotel is a 15 minute walk to the center.
by A verified traveler
Posted 14 Aug 2022 on Hotels
Comment from Hotel Management
17 Aug 2022 by Gerencia., Hotel Management
Claudia, agradecemos tu tiempo y calificación, desemos volverte a servir.
by A verified traveler
Posted 9 Aug 2022
A NIGHTMARE. Im a solo female American traveler who will never be the same after what i experienced at this hotel. I booked a room at Hotel 1988 for 3 weeks. I was 10 days in & everything was going fine, when just before 6 am on July 11, 2022, two unhuman looking individuals tried to force their way into my room after first unlocking the simple pop lock on the door. Did they have a key?? Who knows, but luckily i had the door barricaded being cautious knowing the times we live in, or they would've gotten in. The hotel staff did NOTHING. I believe they were actually complicit in whatever had taken place. The police were called, and I was treated rudely & then asked by the woman hotel manager to leave the hotel. I had paid over $1,000 usd to stay there, and they would'nt refund me anything, or even give me 1 hour on their patio to make other last minute accommodations at another hotel. The police went into my room, took photos of a few of my personal belongings, against my wishes, God knows why, threw them in a trash bag, not even letting me pack my own stuff, and then shoved me down several flights of stairs to the exit. I could not BELIEVE I was being treated like a criminal for no reason when my own safety had just been compromised by the near break in of my hotel room at Hotel 1988. The entire situation was highly dangerous & suspicious. I DO NOT RECOMMEND THIS HOTEL. AT ALL.
by A verified traveler
Posted 26 Apr 2022
If you want to save money go for it. If you are used to living in these conditions then you will be fine. It’s extremely loud and noisy. From dogs barking all night to hearing people at all hours of the night. The hotel is located on the outskirts from the center of the city. Has good view of the city during the day. Hot nights with no A/C. My biggest complain is the rude receptionist or receptionists at the front desk. This is the only reason why I won’t be back there. Get a better service elsewhere!
Comment from Hotel Management
27 Apr 2022 by Gerencia, Hotel Management
Hello. We appreciate your comments. We will investigate what you tell us about some bad service at the front desk. We regret not having met your expectations.
by A verified traveler
Recommend it!
Posted 26 Feb 2022 on HotelsAmazing hotel, amazing stay loved the bar, good service hot water…. Really good complementary breakfast
Comment from Hotel Management
26 Feb 2022 by Gerencia, Hotel Management
Hello Jennifer, we are very grateful to have your recommendation. We wish to serve you again.
by A verified traveler
Posted 27 Dec 2021 on Hotels
Comment from Hotel Management
29 Dec 2021 by Gerencia, Hotel Management
Día a día trabajamos para mejorar.
