Ratings based on 20 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2023
The hotel is absolutely stunning. The rooms are incredible and the staff is kind, helpfull and professionnal. The chef Delfina is incredible, you will taste the best of Umbria with her. Pedro also made my stay remarkable.
Here is where I believe you should do better:
- You don’t have 24/7 service open (which is okay) but your in room service is very limited; you are a luxury hotel and you only offer instant nestcafe coffee. I have a room with the most beautifull view of Saragano and my only option option in the morning are very low quality coffee and tea….
- Breakfast is okay; very limited.
- Your website says you have bikes for rent at 45 euro; Great!! but it’s a company renting it for you 20 minutes drive from the hotel and they charge 80 euro to deliver it to the hotel…. so you should review your website. I also mentionned to the GM that I would rather ride a mountain bike rather than an E-bike and he said it was the only option in the area. Ceci restaurant was closed on Monday so I went to the hotel next door to make a reservation at their restaurant and they let me use one of their mountain bike for free even though I offered them to rent it for a fee…. I wouldn’t have mind renting a bike for a fee from your hotel, but driving 20 minutes to get one or pay 80 euro delivery fee?! Please don’t give false information on your website.
- You charged me for a bottle I returned; listed 2016 on your list; It was a 2019. Not okay
Comment from Hotel Management
18 Oct 2023 by Paul, Hotel Management
Dear Marie-PierThank you for taking the time to leave a review.I just want to take the time to address you points:1. you are correct that we do not have personnel coverage 24/7 but we are here from 8am until midnight every day (expect Mondays when we close for the evening dinner service). These hours have always been adequate for our guests' needs. We often have requests outside of these hours for late suppers, early breakfasts and these are always met to satisfy the needs of the guests - you just need to let us know what you need.I totally agree with you regarding the coffee and for the next season we will be supplying nespresso coffee machines in the rooms. We will also be adding bluetooth speakers to bring some music into he rooms too!Breakfast consists of greek yogurt, homebaked bread and croissants, homemade jam, homemade cake, homemade museli, fresh fruit, cheese and meats. We also offer extras such as smoothies and free range organic eggs. If you can suggest other items to add to this selection we will gladly inform the chef.We do not have our own in house bikes but we do use a local supplier. All our services and experiences are listed on the website and these can be arranged beforehand. When renting or organising things last minute this willof course incur inconvenience and in some cases higher charges. You are fortunate that you were able to borrow a bike from our neighbouring hotel - these bikes are exclusively for their guests only so that was good that they bent this rule. They also only have 8 bedrooms whereas we have 20. We cannot obviously house bikes for all here. Just to clarify I did not say that E bikes were the only option in the area but that they are a better option given all the steep hills in the area - most of the guests renting the bikes prefer this form of bike.We apologised for the error re the wine and this has been corrected with the suppller. Thanks for pointing that out.Thank you again for your comments.
by A verified traveler
Posted 24 Sep 2023
We had a fantastic time at Aethos Saragano. We stayed for a week in one of the village rooms. The room was clean and comfortable and well kitted out. The restaurant, Ceci, is fantastic - we ate there four nights, and could have happily had done more. The view from the restaurant and terrace is amazing - rolling Umbrian countryside as far as the eye can see. There are lots of fun things to do in the area - wine tasting, village breaks, trips to the lake - though you will need a car. The hotel manager Paul and all the staff were helpful, friendly and welcoming, and made our time there relaxed and easy. We'd definitely stay there again. Highly recommended.
by A verified traveler
Posted 21 Sep 2023
The restaurant Ceci has great food. Pool and Gym needs some renovations.
by A verified traveler from Coral Gables
Posted 17 May 2023
This is one of the most amazing properties I've stayed at - the views of the countryside are just magnificent.The management and staff is just superb.
Comment from Hotel Management
17 May 2023 by Paul, Hotel Management
Hi RolandoWhat a pleasure it was to have you all here with us - and to chat together. You are so kind with your words and they will be much appreciated by the whole team. Hope the journey home went smoothly.Best regardsPaul
by A verified traveler
Posted 17 May 2023
Manager Paul and entire staff were absolutely wonderful and conscientious to detail. They were also very friendly- I felt like family while I was there. The food was excellent and just beautifully presented.Loved it!!! Would go back again in a heartbeat!
Comment from Hotel Management
17 May 2023 by Paul, Hotel Management
Hi thereThanks so so much for your lovely comments - it was a pleasure having you here - truly hope you can pass this way again. It was lovely getting to know you all and chatting about your daily adventures. I hope the return to the normality of life has not been to hard hahaha!
by A verified traveler
Amazing hotel but would not recommend
Posted 13 Jun 2022 on HotelsAmazing hotel but would not recommend as service needs to be improved. The hotel itself is beautiful, views are amazing, pool area was great, restaurant food & breakfast was delicious.
However, service is dismal. There's no daily housekeeping and in the 4 days we were there, we didn't get any fresh towels or bedding. When asking for a towel to take down to the pool, you are only permitted one. After lunch, your plates & cups are left out on the table for hours afterwards. There weren't enough sunbeds / parasols by the pool and there was lots of building work going on by the pool which disturbed the environment. There's no tea and coffee in the room. You have to go and ask for more toilet paper (after being left with 1 roll for 4 days). Massimo (the general manager) treats most requests as if they're disturbing his day and a lot of effort.
However, Carol and Anna who work on reception and the restaurant are amazing! If they fixed the service, this could be an absolutely amazing hotel!
Comment from Hotel Management
13 Jun 2022 by Massimo, Hotel Management
Hi Mr. W.
We enjoyed your coming, and I'm sorry if you got that impression from your stay; it wasn't my intention. I'm disappointed like you are about the inconveniences you had; I hope to have the chance to give you a different feeling next time you come. All the best
by Katrina from London
A very special place
Posted 27 Aug 2015 on HotelsAmazing place with lovely helpful staff .The pool was clean relaxing and always had sun beds available with big umbrellas to keep shaded. The whole hotel experience was very relaxing and being part of the village made it Evan more special with the bells and Italian voices . We also loved the pizza evening when they turned the local square into a outside pizza evening and all the local people joined in. We enjoyed the cigar room which also had amazing range of drinks to accompany each cigar. All in all a great place . We will return!
Recommended
for Everyoneby A verified traveler from Tacoma, WA
Picturesque & Relaxing
Posted 28 Jul 2015A little tricky to find and out of the way, but worth it! Our room happened to look on the main, little square which is so lovely that even my husband from Italy thought it could be a scene in a movie. We had essentially a small apartment that was comfortable, clean and attractive. They do not service your room, such as making your bed, while you stay but they might have had we asked. Breakfast is found in your room when you arrive to last the duration of your stay. Very simple to include just cookies and coffee. Eating in their wine bar and restaurant, however, do not disappoint! Food is excellent. We tried just about everything on the menu. The staff really went out of their way to take care of us and give us information about the area. Our two young boys enjoyed exploring the grounds and swimming. We also discovered a small playground for them nearby. Very relaxing. We hope to return someday!
by A verified traveler
Posted 17 Jul 2023
Tutto perfetto. Personale super top!!!!
Comment from Hotel Management
2 Aug 2023 by Paul, Hotel Management
Grazie mille
by A verified traveler
Posted 26 Apr 2022 on Hotels
Comment from Hotel Management
27 Apr 2022 by Massimo, Hotel Management
Grazie Jacopo,
è stato un piacere avervi nostrio ospiti, arrivederci a presto
