Ratings based on 979 Verified Reviews

4.5 out of 5
77% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 May 2024
We decided to come back a second time to this hotel. Location is wonderful and the grounds are absolutely beyond our expectations. They greeted us warmly with a cool glass of the best jamaica (hibiscus) drink I have ever tasted. The whole staff was very helpful and friendly.
Comment from Hotel Management
31 May 2024 by Karis|, Hotel Management
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback.We look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
5 out of 5
by A verified traveler

Posted 28 May 2024
Loved this hotel and I will definitely be staying here again. The hospitality was superb. The rooms were nice and clean. The staff was AMAZING! Definitely recommend this hotel. It is so beautiful and it gives you the Hacienda Vibe.
Comment from Hotel Management
31 May 2024 by Karis, Hotel Management
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback.We look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
5 out of 5
by A verified traveler

Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Karis, Hotel Management
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses
1 out of 5
by A verified traveler

Posted 3 May 2024
Hotel staff u friendly never had a smile and food was served cold.
Comment from Hotel Management
12 May 2024 by Karis, Hotel Management
Dear guest, thank you for your feedback. well take actions for improve our services.Thank you againK. Meneses
4 out of 5
by A verified traveler

Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Karis, Hotel Management
Estimado huésped, gracias por su evaluaciónReciba un saludo cordialK. Meneses
5 out of 5
by A verified traveler

Posted 13 Apr 2024
Everything was excellent
Comment from Hotel Management
14 Apr 2024 by Karis, Hotel Management
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback. Well take actions for imprrve our servicesWe look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
3 out of 5
by A verified traveler

Posted 12 Apr 2024
Good place for a gathering , wouldn’t recommend staying more than a night since facilities are terrible. Pool does not excist it’s a fountain and you have to walk trough the restaurant to get to sun chairs. Stay somewhere else.
Comment from Hotel Management
13 Apr 2024 by Karis, Hotel Management
Dear guest, thank you for your feedbackI'm sorry we didn't meet your expectations, let's work on improving our serviceKindly regardsK. MenesesGeneral Manager
5 out of 5
by A verified traveler

Posted 10 Apr 2024
What an amazing time, would defenetly recommend it, the staff very knowledgeable, very kind, and helpful, even with the food in the night, the door man, great guy and nice touch for the experience, i will definitely stay there again. ⭐️⭐️⭐️⭐️⭐️
Comment from Hotel Management
11 Apr 2024 by Karis, Hotel Management
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback.We look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
5 out of 5
by A verified traveler

Posted 6 Apr 2024
Good area for family
Comment from Hotel Management
9 Apr 2024 by Karis, Hotel Management
Estimado huésped, gracias por su evaluaciónReciba un saludo cordialK. Menesesgerente general
5 out of 5
by A verified traveler

Posted 31 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Karis, Hotel Management
Estimado huésped, gracias por su evaluación, nos complace saber que su estancia fue grataReciba un saludo cordialK. MenesesGerente General