Ratings based on 648 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Leavenworth
Posted 28 May 2024
The worst experience I ever had in a hotel! Room was dirty, elevator take like 10 min to open, front desk staff are super rude and not helpful, they try to overcharge at check in, they turn the ac down or off at night because it gets so hot in the room and the entire hotel and they have roaches. I honestly don’t recommend this hotel if you want to have a good experience visiting Guadalajara! I am not that person to write reviews but I don’t want anyone to go through what I experienced.
by A verified traveler
Posted 16 May 2024
Sheets were not that clean
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 27 Feb 2024
Plain awful experience
by A verified traveler
Posted 13 Feb 2024
A decent4-star hotel, fantastic staff, surrounding area is not best looking. The staff was very good to deal with and very accommodating. Even with my broken Spanish they always understood and were very helpful.
Two minor points: It would have been nice to have more than just the two bath towels, as they had to be used for everything, hand and facial washing/drying, etc. The room had a little damage to the walls that needed some touch up paint. Otherwise the room was as promised, clean and functional.
by A verified traveler
Posted 11 Feb 2024
by A verified traveler from Edison
Posted 11 Feb 2024
We had an assembly at the main hall and the carpet needs to be upgraded. Old and dingy looking.
Need a color that brightens up the room.
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 1 Jan 2024
I did like the Easy access to get to hotel.
I didn't like the hotel Bar and restaurant close at 9pm. I didn't like there are no hand towels in the room, and you get only one water bottle for all your stay.
