Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Upon arrival, the check in was long and one of the two clerks did not know her job causing further delays. The elevator was not working. Several elderly people were in distress as they could not easily climb the fire stairs and no provisions were made to assist them. At 6am the fire alarm sounded repeatedly waking everyone up. However, due to the poor condition of the operation of this facility, few people took the fire alarm seriously and did not leave. Three firetrucks showed up and looked around and found no issue and left. The fire alarm continued to go off a few more times. Pipes made noise from water usage.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
We are disappointed to hear about your recent stay with us. We hope you give us another chance in the future.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 4 May 2024
It was adequate, would prefer no rug in room, just laminate would be better. Pillows lumpy and fan too noisy.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for your feedback. We hope to welcome you back again soon.
by A verified traveler
Posted 28 Apr 2024
The rooms were large and clean.
There is a shared door between rooms and you can hear EVERYTHING in the other room. Also, when you walk down the hall, you can hear people talking in their rooms.
Someone had smoked weed in the hallway or in their room close to ours, we reported this to the front desk and their solution was to spray a significant amount of air freshener to try and mask the smell.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for taking the time to share your review. We will share your comments with the team and hope to welcome you back in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for the positive rating!
by A verified traveler
Posted 21 Apr 2024
It was very convenient to where i neededto be for my stay to see my grandson thats stationed inthe Navy.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for your recent stay. We are so glad to see our location was convenient and hope you choose to stay with us again
by A verified traveler
Posted 19 Apr 2024
Beautiful
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
We are so glad you enjoyed your stay!
by A verified traveler
Posted 17 Apr 2024
We stayed for two nights while visiting the Mystic aquarium and surrounding areas. My kids loved the pool, and I found the poolside furniture to be surprisingly comfortable. The complimentary breakfast was the best I’ve had as far as roadside hotels go. The room was large for our family of five and they provided a roll away bed for one of my kids (the other two used the full sized pullout couch.) I would stay here again. If fact, I’m likely to seek out similar Hampton Inns. I thought it was great value for what we got!
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
We are so pleased to see you enjoyed your stay with us. We hope to welcome you back for another great stay in the future!
by A verified traveler
Posted 15 Apr 2024
Carpet in room seed terrible, everything in gym was broken/didnt work
Convenient location
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Thank you for your valuable feedback. We hope to welcome you back for a more enjoyable visit in the future.
by A verified traveler from Southington
Posted 8 Apr 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
We are sorry to see your stay fell below expectations. We hope you give us another chance in the future.
