Ratings based on 194 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Bed Bugs, Fleas, Feral Cat Your Choice
In the morning I woke to find bites on my arm from what appeared to be bed bugs. We sent a photo to hotel to ask them to address the issue. They never acknowledged the email. When we got back at the end of the day, we stopped by the front desk and asked what had been done in our room. The head housekeeper came out and stated they are a proper hotel and did not have bed bugs, they called a “very reputable” third party out and they confirmed it…. She then said they found a kitten in our room and that was the likely source, it had even used the rug for a toilet. She accused us of having the kitten and did not address the fact I was bitten the night before… it was all our fault.
When we got to the room it smelled of cat pee. It did not the night before. We called the front desk and asked for a new room. While we waited for their call back, we heard a cat meow. We saw one under the bed. It finally climbed up into the box springs. We still do not know how this feral cat got into our room.
They could not provide a replacement room of similar quality. They would not refund our stay. In desperation, we went to the Hilton property down the street for the night. I feel bad as we have suggested the Marina Haven to other sailors as a bed for a night or two. Unfortunately, over our time staying there, it has gotten worse and worse…. Stay at your own risk!
Still waiting on refund and a proper apology.
Comment from Hotel Management
29 May 2024 by Ms. Marshall, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at Bay Gardens Marina Haven.Upon receiving your email, we promptly conducted a thorough inspection of your room both internally and through a reputable third-party pest control company. They confirmed there were no signs of bed bugs. We offered you an alternative room; however, due to limited availability, we could not provide one with the same bedding configuration. We understand your decision to decline the offer. Regarding your request for a refund, as your booking was made through Expedia, we are bound by their policies and cannot process a direct refund. We recommend contacting Expedia for further assistance with your refund request.We value your feedback and take all comments seriously as we strive to improve our services. We apologize once again for the inconvenience and hope you will consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 27 May 2024
This is a sister hotel that has 2 other properties and access was available by free shuttle to each. The best things about this property is the staff and location. Excellent service and attentiveness from the staff from the moment I arrived to the day I left. This location within the chain is like a third child, it's aged and in desperate need of renovation. No amenities to speak of just a pool.
Comment from Hotel Management
29 May 2024 by Ms. Marshall, Hotel Management
Thank you for your feedback. We're delighted to hear that you appreciated our staff's excellent service and attentiveness, as well as our convenient location. We understand your concerns about the property's condition and are actively conducting renovations to enhance your experience. Your comments are invaluable in helping us improve. We hope to welcome you back to a refreshed and rejuvenated stay in the near future.
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 13 May 2024
Didnt have to go far for most of my activities. The shuttle even passed the mall which was convenient and the party spot. One on the sister hotels was also located on the beach and there was the option to dine at any of the 4 hotels. Staff was also friendly!
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
We're happy you enjoyed your stay! Thanks for the great review
by A verified traveler
Posted 23 Apr 2024
Would stay again!
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
We're delighted to hear you enjoyed your time with us. Thank you for the feedback!
by A verified traveler
Posted 17 Apr 2024
A great experience. I will definitely book again!
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
We appreciate your positive feedback! We're glad you had a great time
by A verified traveler
Posted 12 Apr 2024
Loved the shuttle service. All of the staff were so nice!
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
We’re so glad you had a great stay! Thank you for the wonderful feedback.
by A verified traveler from Decatur
Posted 7 Apr 2024
Staff was super friendly and very accommodating! Comfortable bedding, safe environment and clean.
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
Thank you for your kind words! We're thrilled you enjoyed your stay with us.
by A verified traveler from Bridgetown
Posted 30 Mar 2024
The Manager Debora goes above and beyond for her guest she is truly a gem to Bay Gardens Marina.
Comment from Hotel Management
23 May 2024 by Ms. Marshall, Hotel Management
Thank you for your lovely review! We're pleased to know you had a fantastic stay.
by A verified traveler
Posted 28 Mar 2024
