Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The hotel has sister properties including a resort with a beautiful beach that they allow guests access to.
Comment from Hotel Management
5 Jun 2024 by Erin Joseph, Hotel Management
Dear Richard, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 4 Jun 2024
Convenient location. No usb ports.
Comment from Hotel Management
5 Jun 2024 by Erin Joseph, Hotel Management
Dear Kofi, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do note your request for usb ports in the rooms which will be passed along to the maintenance team. We hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler from La Romaine 650511
Posted 4 Jun 2024
The property is ideally located to the malls, supermarket and restaurants. The shuttle service that was provided between the other properties was great and that allowed various activities to be experienced. Overall....wonderful stay.
Comment from Hotel Management
5 Jun 2024 by Erin Joseph, Hotel Management
Dear Lue-Anne, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Erin Joseph, Hotel Management
Dear Leeroy, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 29 May 2024
Excellent service!!! Staff were friendly, always available and accommodating. Will definitely be visiting again.
Comment from Hotel Management
29 May 2024 by Erin Joseph, Hotel Management
Dear Xuxa, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 29 May 2024
Front desk staff was extreme
Comment from Hotel Management
1 Jun 2024 by Erin Joseph, Hotel Management
Dear Janell, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 28 May 2024
The room was a bit drafty with a moldy scent also we found a centipede in our room
Comment from Hotel Management
29 May 2024 by Erin Joseph, Hotel Management
Dear Alicia, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.
by A verified traveler from Christ Church
Posted 27 May 2024
I loved my stay an i will be back
Comment from Hotel Management
5 Jun 2024 by Erin Joseph, Hotel Management
Dear Charlene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Erin Joseph, Hotel Management
Dear Nandani, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.
by A verified traveler
Posted 23 May 2024
Lovley staff meals not that good rooms nice and clean
Comment from Hotel Management
24 May 2024 by Erin Joseph, Hotel Management
Dear Anthony, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.
