Ratings based on 128 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2023 on Hotels
Hotel was nice, internet wasn’t.
by A verified traveler
House keeping tried to enter room forcibly
Posted 9 Jul 2023 on HotelsI was very shocked that room service tried to enter my room TWICE without me giving consent. At 9am on a Sunday, they knocked on my door and after I indicated that someone was in the room, they tried to open the door with their key. The rooms have no locks on them, but thankfully I have the habit of bringing a door barrier with me. This is NOT OKAY. The second time happened again after breakfast, the exact same situation. After the first attempt at using the key to open the door didn’t work, the person tried a second time. I was horrified that they feel like they have the right to do this when the guest is in the room. Also, it was check out day for me, so they didn’t have to clean out my room anyways. Better management from the hotel please, because this is not okay at all.
Comment from Hotel Management
9 Jul 2023 by Petra Schepers, Hotel Management
Dear Ms Li,Thank you for taking the time to write your review. We can very well understand that the disturbance in your room was annoying. We are so sorry that you were disturbed by the cleaning staff. We apologize. The reception had swapped the room numbers this morning. Our guest from room no. 215 checked out very early. Regrettably, by mistake, your room no. 315 was set to "Checked out". We are very embarrassed that this has happened. We have just read your review from today. We would have been happy to come to you with a satisfactory solution after breakfast or at check-out. We will of course work on our mistake. So once again thank you very much for the tip. By the way, did you know that you can also write in real time on Expedia? Thus, the reception in the hotel can react quickly to reviews, praise or criticism and help to make you feel comfortable with us or in other hotels.Thank you for your visit and we look forward to seeing you again.Greetings from the Hotel Schepers team!
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
19 Apr 2023 by Petra Schepers, Hotel Management
Lieber Dirk, vielen herzlichen Dank für Ihre großartige Bewertung. Ja wir geben uns viel Mühe, damit sich unsere Gäste rundum wohlfühlen. Umso mehr freuen wir uns, wenn es gelungen ist. Herzliche Grüße vom Team und hoffentlich sehen wir uns einmal wieder!
by A verified traveler
Posted 19 Dec 2022
by A verified traveler
Posted 27 Feb 2020 on Hotels
by A verified traveler from Chandler, AZ
Posted 10 Sep 2019
Very relaxing hotel. This was my second stay here and I really like this hotel. The rooms are very big and comfortable. The breakfast is excellent with lots of delicious options to choose from. Lots of parking is available as well.
There is also a restaurant as well. I ate dinner there the first night. It was good but not great. It was a little on the expensive side as well.
by A verified traveler
Posted 9 Jul 2019 on Hotels
by A verified traveler
Posted 24 May 2019
Welcoming staff. Relaxing property with lots of bicycling trails through the country starting right outside the door. Bicycle rentals available. Dinner in the restaurant was quite good. Room was spacious and comfortable. Morning wake up came from singing birds and a rooster nearby. Charming! We’d stay again.
by A verified traveler from Chandler, AZ
Posted 20 Apr 2019
Very nice and relaxing hotel with a lot to offer. My room was big and comfortable. The hotel has a wellness center that i did not really find out about until it was too late. I would have liked to know about what was offered so I could have taken advantage of it during my stay.
by A verified traveler
Posted 8 Feb 2019 on Hotels
Great Hotel
Comment from Hotel Management
12 Feb 2019 by Petra, Hotel Management
Dear Timothy, thank you so much for your kind feed back. We hope to see you again. . . . .
