Hotel Fiescherblick Reviews

Dear Amaresh and family,First of all: thank you for staying with us, it was nice having you. I hope you made it safely to your next destination. We would wish for your sake to have vacation memories not just based upon a single interaction, as there is more to the stay than just this. And I don't think it was the worst decision of yours, as there is an opportunity to learn from this. Anyway, this is for you to decide. Even though it is already in the past, please let us complete the picture you paint in your review: The incident with my brother started with you showing up with 2 more people than you had actually booked for. There is a reason we (and also the online platform you’ve booked through) ask at booking how many people you will be. Not only because our team prepares the room according to the amount of guests supposed to stay with us but also due to fire safety reasons, the amount of food we have to order (f.ex. for breakfast), extra towels, linen, sheets, visitor's tax to be paid to the commune, guest cards and so on. For you it was "normal" that you book for less people and show up with more. It is not in Switzerland. There are rules (and I am pretty sure also in most other countries). For us, a person not following these rules implies, that one wants to cheat with their booking, in order to save the extra cost an additional person would raise. It is thus us, who is to bear the cost if there are more people staying at the hotel than actually pay for it. And this is not how it works here. Thanks for understanding that this causes frustration, as we had exactly the same case the previous day with another family of 6 who only booked for 4 – other guests did not get any croissants for breakfast f.ex. because of this and I think this is not fair. It is important for us that you get our point here as other hotels, where you will be staying in the future, will most certainly appreciate an honest booking as preparation is key to facilitate a nice stay for our guests. If there are changes to the booking one can always let the hotel know.And regarding the mentioning of your daughter: when there are children plucking apart the decoration we do intervene, yes. We think if there is a mutual understanding of what caused the incident, we can put this behind us, learn something and you can think back to the nice memories you have from Grindelwald.I wish you all the best.Kind regards,Matthias Michel

Dear Justin,Thank you for the positive response. We hope to be able to court you again soon.Kinds regards,

Dear Guest,Thank you so much for your review. Next time just let us know and we will be happy to give you larger towels.Glad to hear you liked the view out of your room.Hope to see you an other time againYour Hotel Fiescherblick Team

Dear Catherinethank you so much for this lovely feedback. It was very nice meeting you and we hope you can visit us again one day! Best regards

Thank you for this excellent rating! We hope you can visit us again in the future!

Thank you so much for your 5/5 rating! We hope you can visit us again soon! Best regards

Dear SusanThank you very much for your 5/5 review. We are glad that you liked our location. We hope sincerely that you will visit us again in the future.

Dear JacquelineThank you for your kind review. It was very nice meeting you and we are glad thay you enjoyed your stay with us and that you liked the meals.Best regards