Ratings based on 315 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great staff
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Thank you, Donald for taking the time to leave a review and for appreciating our hard working staff. We hope to welcome you back to Grimshaw again!
by A verified traveler
Posted 23 May 2024
Asked for extra towels and wasnt given them , also the pillows were extra hard not a good sleep at all
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay. On behalf of Coast Grimshaw, please accept my sincere apologies for any dissatisfaction you experienced during your visit. We hope to welcome you back again in the future!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Thank you Norlaine for taking time out of your day to leave a review for us! We hope to welcome you back to Grimshaw soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Thank you for reviewing your stay, it is greatly appreciated!! We hope to see you again soon.
by A verified traveler
Posted 24 Apr 2024
Fine
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Thank you for a perfect score, David we really appreciate it and hope to welcome you back to Grimshaw again soon!
by A verified traveler from Beaumont
Posted 17 Apr 2024
Comment from Hotel Management
1 May 2024 by GM , Hotel Management
Thanks for taking the time to leave a review, Christopher. What are some things we could improve on to reach that 5/5 next stay? We hope to see you again.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Thank you for reviewing your stay, it is greatly appreciated!! We hope to see you again soon.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
I'm sorry to hear your stay was less than expected, Nathan. Where did we fall short, so we can improve for next time? We hope to welcome you back to enjoy Grimshaw
by A verified traveler
Posted 3 Apr 2024
Why do they keep your 200$ security deposit for four days when they know that your room was left in perfect condition hours after you left, can make it difficult for people on a budget
Comment from Hotel Management
5 Apr 2024 by GM, Hotel Management
Hi Cory, Thank you for staying with us in Grimshaw. I understand your frustration but per our policy we release deposits the day of check out on all reservations. Unfortunately, banks have different policies and depending on if you're travelling during the week or over the weekend that can also affect the return of funds to your card.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by GM, Hotel Management
Hi Debbie, We're sorry to hear your experience was less than satisfactory. Is there anything in particular that determined your score? I'm interested in hearing more details and will reach out.
