Ratings based on 311 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Thank you for reviewing your stay, it is greatly appreciated!! We hope to see you again soon.
by A verified traveler
Posted 24 Apr 2024
Fine
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Thank you for a perfect score, David we really appreciate it and hope to welcome you back to Grimshaw again soon!
by A verified traveler from Beaumont
Posted 17 Apr 2024
Comment from Hotel Management
1 May 2024 by GM , Hotel Management
Thanks for taking the time to leave a review, Christopher. What are some things we could improve on to reach that 5/5 next stay? We hope to see you again.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Thank you for reviewing your stay, it is greatly appreciated!! We hope to see you again soon.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
I'm sorry to hear your stay was less than expected, Nathan. Where did we fall short, so we can improve for next time? We hope to welcome you back to enjoy Grimshaw
by A verified traveler
Posted 3 Apr 2024
Why do they keep your 200$ security deposit for four days when they know that your room was left in perfect condition hours after you left, can make it difficult for people on a budget
Comment from Hotel Management
5 Apr 2024 by GM, Hotel Management
Hi Cory, Thank you for staying with us in Grimshaw. I understand your frustration but per our policy we release deposits the day of check out on all reservations. Unfortunately, banks have different policies and depending on if you're travelling during the week or over the weekend that can also affect the return of funds to your card.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by GM, Hotel Management
Hi Debbie, We're sorry to hear your experience was less than satisfactory. Is there anything in particular that determined your score? I'm interested in hearing more details and will reach out.
by A verified traveler
Posted 1 Mar 2024
We entered the room and tried to open the curtain. One side fell down. Tried to lock the bathroom door, doesn’t lock. The ceiling is paper thin and we could hear people walking upstairs all night long. The hot tub is broken. It’s a very expensive hotel for so many things to be wrong.
Comment from Hotel Management
1 Mar 2024 by GM, Hotel Management
Hi Nick, sorry to hear you weren't comfortable during your stay. Our 24hr Front Desk would've been more than willing to switch you rooms if we were made aware while you were here. Our hot tub hasn't been operational for years, nor is it advertised anywhere as being so. Thanks for staying with us!
by A verified traveler
Posted 25 Feb 2024
Property is older but we’ll kept. Mattresses were comfy and the rooms were spacious, the kitchenette was a bonus. The breakfast had quite a few options and of course the kids loved the waffle maker!
Comment from Hotel Management
26 Feb 2024 by GM, Hotel Management
Thank you Leila for sharing your comments about your experience in Grimshaw. We're happy to hear you enjoyed your stay and hope to see you back again soon!!
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
24 Feb 2024 by GM, Hotel Management
Thank you so much for taking the time to share how much you enjoyed your stay! We truly appreciate it.
