Ratings based on 444 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Car parking was an additional £9 for an overnight stay.
Disappointing addition.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Dylan | SGSM, Hotel Management
Hi Vicki, thank you for taking the time to review the hotel, we are pleased to see your 4* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manger.
by A verified traveler
Posted 2 Jun 2024
As good as always. Never had a bad experience at a HIE. Good value as always
Comment from Hotel Management
4 Jun 2024 by Dylan | SGSM, Hotel Management
Hi Paul, thank you for taking the time to review the hotel, we are so pleased to see your 5* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
by A verified traveler
Posted 20 May 2024
No notice about parking charges, covered up by free breakfast
Comment from Hotel Management
21 May 2024 by Dylan | SGSM, Hotel Management
Hi Nick,Thank you for taking the time to review the hotel, I am sorry to see that you could only score your stay 3*. Please be aware that our parking fee is advertised on all of our booking sites. We hope that you would give us the opportunity to serve you again soon!Kind Regards,Dylan SGSM
by A verified traveler
Posted 11 May 2024
Good
Comment from Hotel Management
13 May 2024 by Dylan | SGSM, Hotel Management
Hi Adam, thank you for taking the time to review the hotel, we are so pleased to see your 5* review & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
by A verified traveler
Posted 1 May 2024
All I expected.
Comment from Hotel Management
2 May 2024 by Dylan | SGSM, Hotel Management
Hi Clare, thank you for taking the time to review the hotel, we are pleased to see that you could score your stay 4* & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager.
by A verified traveler
Posted 24 Mar 2024
Central location ideal for the purpose of the stay.
Comment from Hotel Management
27 Mar 2024 by Dylan | SGSM, Hotel Management
Hi GRAHAM, thank you for taking the time to review the hotel, we are pleased to read your 4* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.
by A verified traveler
Posted 21 Mar 2024
Lovely quiet room ,comfy bed, clean bathroom, reasonable price, great breakfast, close to town centre and taxis. Affable helpful staff, good bar
Comment from Hotel Management
27 Mar 2024 by Dylan | SGSM, Hotel Management
Hi Fred, thank you for taking the time to review the hotel, we are pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Dylan | SGSM, Hotel Management
Hi, thank you for taking the time to review the hotel, we are pleased to read your 8* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Lovely staff - accommodated request for a quiet room.
Comment from Hotel Management
26 Feb 2024 by Dylan | SGSM, Hotel Management
Hi, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
